Zoom Launches New AI Features, Including Agentic AI

Zoom has taken its Virtual Agent and plugged it into Zoom Phone, creating what the company calls an AI concierge. It acts as a receptionist that never clocks off, greeting callers, answering basic questions, and booking appointments without the need for a human at the other end.

The company says this is not about pressing numbers on a phone menu, but about holding a short, natural conversation. A caller can ask about stock, order status, or appointment times and get an immediate response. Smita Hashim, chief product officer at Zoom, said the aim is to make calls feel “easy and personal from the first hello.”

The system can be set up very easily and quicking, using a no-code dashboard, with businesses training it on their own documents or websites. So far, it already supports English, Spanish, French, German, Portuguese and Japanese… more languages are in the works.

 

Where Can This Tool Be Used?

 

Zoom has pitched the concierge to a few different sectors. In healthcare, a patient ringing after hours can still book an appointment or get connected to the right clinic. Retailers can use it to confirm stock availability or arrange collections.

Factories and service companies can take advantage of it too, with the concierge logging repair requests or helping troubleshoot product problems. In financial services, where callers often need updates on applications or accounts, the system can collect the right details before passing the call on to an adviser.

What links these examples is the idea that staff time is freed up. Routine queries are handled by the AI, while the more complex cases still reach human workers.

 

What Does Zoom Hub Do?

 

Alongside the phone concierge, Zoom has also launched Zoom Hub. This new feature sits inside Zoom Workplace and acts as a single home for all the files people create through the service. Meeting recordings, whiteboards, summaries, clips and documents can all be stored and found there.

Rather than switching between different apps or hunting through folders, users can open the Hub, search by meeting, and pull up what they need. For those starting new projects, the built-in AI can also draft documents, data tables, or whiteboards.

The idea is that preparation becomes easier. Someone heading into a client call, for example, can see every previous note or clip attached to that client’s meetings in one place.

 

 

How Will Meetings Be Arranged?

 

Another upgrade is to Zoom’s AI Companion, which now acts as a meeting scheduler. It reads calendars across time zones, spots out-of-office clashes, and then proposes times that should work for everyone involved.

Once the slot is chosen, the Companion sends the invites and tracks the replies. If something changes, it automatically finds a new time and updates attendees. Zoom says this automation prevents scheduling errors and cuts down the back-and-forth that usually slows things down.

In practice it is like having an assistant whose job is to make sure meetings actually happen when they are supposed to.

 

What Is Changing In Zoom Team Chat?

 

Zoom Team Chat is also getting an update. The mobile app now has the AI Companion built directly into its message bar, helping people draft replies more quickly. On desktop, users can hover over a document in the chat and see a quick summary without having to open the file.

These changes are designed for workers who are catching up on unread chats or reviewing documents on the go. A quick scan of a summary can give them the gist without spending time opening and scrolling through each file.

To support all of this, Zoom confirmed it will be one of the first to integrate OpenAI’s GPT-5 into its AI stack. The company says this will strengthen the way its Companion handles scheduling and turning conversations into concrete tasks.