Company: eviivo
CEO: Michele Fitzpatrick
Website: http://www.eviivo.com
About eviivo
eviivo is an all-in-one property management system (PMS) trusted by over 28,000 hospitality businesses across Europe and North America. The AI-powered platform, including its advanced AI Concierge, automates operations for hotels, B&Bs, vacation rentals, serviced apartments, and mixed-use properties. It enables property managers to handle bookings, guest messaging, payments, and distribution—fast and all in one place.
Since its founding in 2011, eviivo has focused on building powerful, enterprise-grade technology, accessible to independent accommodation providers. Its AI strategy stays true to that mission by automating repetitive tasks, reducing friction, and freeing up teams to deliver exceptional and personalised guest service.
In 2023, eviivo became the first PMS to launch native, generative AI capability within its guest management feature, when many PMS providers were rolling out basic capabilities or contemplating AI integrations.
A standout feature is the AI Concierge, a context-aware, smart guest messaging assistant that instantly answers 200% more common website queries, such as check-in details, directions, and Wi-Fi access, than a human team could manage alone. This ensures guests receive instant, 24/7 responses without requiring constant staff involvement, reducing workload and increasing guest satisfaction. Crucially, AI Concierge includes built-in escalation, allowing guests to reach a human when needed. It also helps convert prospective bookers into guests, so staff can focus on in-house service.
The AI Concierge is fully integrated with the Guest Manager–a centralised hub for managing guest communications and reviews across OTAs (Booking.com, Airbnb, Vrbo, Expedia and Google), websites, direct bookings, email, and mobile. Property managers can track, follow up, and personalise communication using the AI-powered inbox, without ever switching platforms. It also significantly speeds up response times, with 90% of guest replies now AI-generated for feature users—and 60% sent without edits.
All AI Concierge transcripts are held in the unified inbox, giving managers visibility to track common queries and update their website content accordingly, which in turn enhances future AI-generated responses.
In 2025, eviivo added WhatsApp and SMS support to Guest Manager, expanding AI-powered communication into the channels guests use most. eviivo plans to expand its AI capabilities to include demand forecasting, operational alerts, and pricing optimisation.
eviivo has received outstanding feedback:
– 96% user recommendation rating on Hotel Tech Report
– 4.5 / Excellent Trustpilot rating (2,520+ users).
– Winner – Guest Engagement Innovation of The Year for AI-powered Guest Manager – Travel Tech Breakthrough Awards 2025 (third consecutive win).
– Winner – Skift Short-Term Rental Awards 2024.
– Highly Commended (2nd place winner) – Best Use of AI – Skift IDEA Awards 2024.
– Shortlisted – Best Hotel Technology Product (over 100 employees) – Boutique Hotelier Awards 2024.
eviivo delivers a high ROI:
— >100% YoY revenue growth and 40% direct bookings share for a luxury short-term rental brand of 25 exclusive villas in France.
— 32% YoY increase in volume of bookings and revenue growth of up to 25% for a UK-based business managing 16 short-term rentals.
— 29% YoY direct sales growth rate and 136% room rate increase over the lucrative Christmas season for a 5-star French ski chalet.
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