Company: POPX Ltd
Founders: Martin Ford, Andy Venables
Website: https://www.popx.co.uk/
About POPX Ltd
Formed in 2019, POPX was started by a small team of MSP service specialists who believed that delivering exceptional customer service is key to the survival of managed service providers.
Industry experience has taught us the imperative for systems and data to be integrated, allowing workflows & processes to be streamlined and automated. However, many businesses were falling short in their digital transformation journey and struggling to deploy the industry leading service management platform; ServiceNow.
To not only adopt ServiceNow, but to achieve business value quickly, is a complex journey fraught with risk, often resulting in stretched timescales and ever-increasing costs – especially through a professional services model.
So, we saw an opportunity to plug the gap and democratise ServiceNow for the masses, not just the large blue chip firms.
To help MSPs increase operational efficiency, profitability and customer satisfaction, POPX designed and built a fully managed platform for a fixed monthly subscription, using the best of ServiceNow and the Smarts of our POPX developers who continually improve workflow automation and IT processes.
The POPX impact: customer benefits of our SaaS offering:
* Increase IT support resource capacity up-to 40%
* Transform 50% faster than traditional professional services models by deploying our platform in just 3 months
* Save up-to 50% on the traditional cost model of purchasing, implementing & maintaining ServiceNow
* Improve CSAT and Net Promoter Scores through improved customer experience, self-service portals and automation
* Deliver greater investor returns and profitability by streamlining processes and modernising/integrating legacy IT systems
Client Testimonials:
To date, POPX has won new customers predominantly through relationships with investors, C-Suite leaders and Platform Owners within a number of leading tech service providers.
– CSI Ltd cited the lasting partnership and expert guidance from POPX as a key contributor to project success. www.popx.co.uk/case-study-csi-ltd
– Focus Group was looking for an authentic managed service, where the partner would build and run the solution on its behalf. www.popx.co.uk/case-study-focus-group
– POPX has improved time to market for new solutions and provided a platform to deliver automation for M247. www.popx.co.uk/case-study-m247
– Red Helix can now respond to customer requests and remediate issues more quickly; meaning more efficient use of resources and happier customers. www.popx.co.uk/case-study-red-helix
Future Plans for Growth:
POPX has ambitious plans to continue their growth and bring their innovative delivery model to as many MSPs in the UK and beyond. They currently employ around 40 people in the UK, India and Serbia and the senior leadership team is committed to the continuous improvement, growth and development of the company and client base.
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