Can AI Replace Your Therapist? The Importance of Human Connection in Therapy

By Lara Dolden, Online Therapist at Lara Listens Therapy

Online therapy is nothing new, having become the preferred method for many during the last five years. However, now AI is joining the mix to compete with qualified online therapists. 

 

The Digitisation of Therapy

 

In a recent study by Sentio University, it was estimated that millions of US adults are using chatbots for mental health issues. This was supported by data from the National Institutes of Health which found that, of those relying on AI, 60% are seeking quick support and nearly half (47%) are turning to AI as a personal therapist.

But, can a robot really offer the same emotional support as a trained therapist? 

 

Why Are People Turning to AI for Therapy?

 

Sentio’s survey revealed that when it comes to the issues people were seeking help for a range of issues including 73% for anxiety management, 63% for personal advice, 60% seeking help for depression, 56% to improve their mood and 35% just for chatting to feel less lonely. 

When asked why they chose to use AI, 90% gave accessibility as the reason while 70% said it was affordable.

While it’s true that AI offers 24/7 availability, instant responses and affordability, there is a danger in seeing it as a holistic solution. Relying on AI for tools such as journaling prompts or initial coping strategies can be useful, especially for a short-term fix, but it cannot act as a full substitute.

 “AI can support early-stage reflection or coping tools but it lacks the empathy, emotional attunement, and individualised crisis care that only a trained therapist can provide” says  Lara Dolden, Online Therapist and Founder of Lara Listens Therapy.

 

The Dangers of Relying on Bots for Therapy

 

The mistake that people often make is assuming that AI has all the answers. But, when it comes to therapy AI lacks not only the training, but the empathy and nuance necessary to help people with their struggles. Research from Stanford highlighted ChatGPT’s tendency to “express stigma, encourage delusions and respond inappropriately in critical moments” – the opposite of what a good therapist is supposed to do. 

It was also found to miss suicidal ideation which could have tragic consequences. Unlike therapists who can pick up on certain cues, chatbots lack this distinctly human ability and were found to be compliant with potentially dangerous thoughts and ideas.

With ChatGPT and other AI programmes still relatively new, it calls to question data and privacy practices too. Licensed therapists follow strict protocol when it comes to protecting their patients’ privacy whereas entering sensitive information into a chatbot could pose major privacy risks for users.

Why Licensed Therapists Remain Essential

 

It is widely recorded that the therapeutic alliance (the bond between therapist and patient) is one of the key determinants in the success of the therapy. This is why clients are encouraged to choose a therapist who seems like a good fit for them.

Licensed therapists boast specific training and valuable experience in order to identify emotional nuances, deal with complex emotions and past traumas and handle crises – in a way that bots cannot be expected to understand.

 

How to Use AI Responsibly For Mental Health

 

When it comes to mental health, AI can be used as a companion but not as a holistic cure. While it is fine to use bots for reflections, journal prompts or quick emotional check-ins, they cannot replace a therapist. 

Working with a licensed therapist can provide a safe space to explore your deeper emotions, learn coping mechanisms and foster long-term positive change. Choosing to work with an online therapist means that you benefit from accessibility and can do therapy sessions to fit your schedule from the comfort of your home.

 

Finding an Online Therapist

 

If you’re looking for someone who can help you explore you better understand your emotions, seek out someone who is a good fit for you. Some online therapists offer a free introductory call which allows you the chance to see if they’d be a good fit and ask any questions you may have. When starting therapy, remember that human connection is one of the most important factors.

If you’re looking for a mental health boost, book a free discovery call with me at Lara Listens Therapy, where empathy meets expertise—and a 100% human approach.