Solude Partners With Nuklai To Bring AI-Driven, Dynamic Customer Communication to Businesses

Imagine receiving a notification from your utility provider: “Dear customer, your service status is positive, but based on recent measurements, we’ve identified a 30% increase in usage over the past month. Would you like to review optimisation options together?”

You click the link. Instead of a static webpage or a phone tree, you enter a chat interface. “Which components are causing the increase?” you type. Within seconds, the system filters your usage data by time period, compares it to previous months, and highlights the culprits: your HVAC system ran 40% longer during an unusual cold snap, and your new home office setup added consistent daytime draw.

You might have already guessed it – this isn’t a customer service agent responding, but your own data, made conversational through artificial intelligence.

That scenario became possible Tuesday when cloud-based customer experience platform Solude and blockchain-powered data infrastructure firm Nuklai announced a product that enables organisations to configure customer communication channels without lengthy, complex technical deployments.

“What sets this apart is that we plug AI into the real machinery of enterprise communication instead of sprinkling it on top,” said Matthijs de Vries, Founder and CEO of Nuklai.

Most AI customer service tools generate friendly responses but remain disconnected from the underlying data that actually answers customer questions. This integration, de Vries explained, means “the same underlying data that drives those messages is then opened up through the AI layer, so customers can ask concrete questions about what they receive and get factual, personalised answers instead of generic responses.”

The shift addresses a fundamental frustration in modern customer communication: information flows in only one direction. Customers receive emails, notifications, and reports but hit a dead end when they want to understand the details. Questions require phone calls, support tickets, or navigating clunky web portals. The Solude-Nuklai system turns that one-way broadcast into a dialogue.

Solude AI Layer to Launch in Phases

According to the presser, the AI-based messaging system will be released in three phases. First, the Nexus interface will be opened to business users across departments such as marketing, operations, and customer engagement.

The second step will introduce interactive communication, where customers can analyze their data, view dashboards, and ask questions through an established portal.

At the final stage, businesses and customers will interact with a real-time portal that shows immediate insights into their services, usage patterns, and account-related information.

Executives Praise Jointly Launched Data-Based AI Layer

Per statements from company executives, the direct link between the AI layer and Solude’s underlying datasets could help businesses create more personalised messages for their clientele. Customers will have access to their own data and decide what information to view and when.
“That is precisely where the strength of this collaboration between Solude and Nuklai lies,” Erwin de Zeeuw, Managing Partner at Solude, said.

“Hyper-personalisation will become standard practice, with AI interpreting context and intent in real time,” Zeeuw added, talking about what the future looks like for CXM platforms. “This enables not only the right message, but the right moment in the right tone of voice. Conversational interfaces will increasingly become the primary way customers interact with organisations, while traditional portals and forms move to the background.”

Nuklai, the community-driven blockchain layer-1 network that supports AI systems and large language models, also recently launched Nexus on Google’s Cloud Marketplace. According to CoinMarketCap, its native token NAI was trading at $0.00062 with a market cap of $2.6 million at the time of this reporting.