Can VoIP Help You Build A Truly Borderless Business?

In today’s global economy, ‘borderless’ is no longer just a buzzword as startups and growing businesses are no longer limited by geography- teams work together across continents, customers expect instantaneous replies and most expansion plans are digital-first.

While working across borders has its benefits, one of the main concerns stand at quality communications, which is where VoIP phone systems have entered the business scene.

What is a Borderless Business?

A borderless business is one that operates without the usual limitations of geography, time zones and physical infrastructure. Employers and customers are often located across different countries, hence ‘borderless’. To function effectively, businesses require dependable, adaptable and economically viable means of communication. Traditional business communication systems are often not sufficient of providing this service.

With interconnection businesses, VoIP has really taken the business communications by storm. Communications via VoIP are internet-based and phone systems can be used from virtually anywhere in the world where there is internet.

Wherever you go in the world, be it Manila where you run a customer service team or Manchester where you are onboarding clients, VoIP systems offer advanced features that allow for smooth communications.

Lowering the Cost of Global Communication

When trying to scale abroad, one of the biggest challenges has to do with the costs of maintaining communication. International calls and traditional phone lines can be very costly and eat a good portion of profit. Because VoIP calls are made over the internet, long distance calls are treated the same as local calls, making the cost very low compared to traditional phone services.

Small businesses can benefit the most from these systems as they are accessible, something that is fairly new for smaller businesses.

Supporting a Global Workforce

VoIP breaks communication barriers and allows businesses to support a truly global distributed team. With virtual numbers, CRM integration, video calls and other collaboration tools, employees in different locations can work as a team. Remote employees connected to VoIP can participate in calls, video meetings and other collaborative processes from anywhere on any modern device.

Designed to Support Your Growth

The growth of a start-up is usually quick and in many cases, unexpected. There should be no reason for drastic changes to your current systems. VoIP systems increase effortlessly. Adding new lines, users and features to VoIP systems can be done in minutes without new hardware or extensive installations, allowing for effortless scaling.

This flexibility is especially important for companies rapidly expanding in multiple markets.

Increased Customer Experiences

More and more businesses are interested in global income and levelled customer support. With VoIP, advanced call routing, customer support analytics and seamless technology integrations streamline the customer support experience. For example, VoIP systems can route calls to the nearest customer support team to decrease wait times and even provide support in the customer’s preferred language. Businesses can analyse call patterns and volumes to adjust customer support based on the shifting need and overall experience.

Enhances Reputation and Trust With Clients

Establishing a ‘borderless’ business with VoIP systems is more than just communication-it’s also about confidence and professional presence. VoIP systems let businesses set up local phone numbers in different countries, allowing international customers to be more confident in the business.

Incorporating VoIP Phones in Your Business

Adopting VoIP technology is not difficult. Most contemporary systems can be used straight out of the box and have cloud-based management software that simplifies the process. Here’s a straightforward way to start:

Evaluate Your Requirements

Identify how many users, locations and calling functionalities your company needs.

Assess Your Internet Speed

Confirm a stable and fast internet connection (at least 10 Mbps for every user) to guarantee the quality and dependability of the calls.

Select a VoIP Service Provider

In the UK, BT, 8×8, bOnline, RingCentral and Vonage are all well established and provide a range of business services.

Configure Your Devices

VoIP can be used directly over desktop and mobile applications or through dedicated IP telephones.

Educate Your Employees

Staff should be trained in call routing, call conferencing and voicemail-to-email functions to improve streamlining.

What are the Costs of VoIP? 

VoIP services are among the most affordable business communications services in the UK, provided your provider, the volume of calls and services used. For Basic VoIP services, expect to pay £8-£12 every month for every user, which includes unlimited calls.

For Advanced business plans, expect to pay £15-£25 every month for every user, including additional features such as video calls, call recording and integration with customer management systems.