Company: Digitate
CEO: Akilesh Tripathi
Website: https://digitate.com/
About Digitate
Digitate was founded in 2015 with a mission to apply AI technologies, augmented with human intelligence, to solve real-world business problems – possibly even before they happen.
Digitate believes that today’s enterprise must transition from a reliance on manual processes, to becoming autonomous. This means using AI tools and automation to predict and solve problems before they impact critical business KPIs. With this vision, Digitate developed a SaaS-based, AIOps platform called ignio™ that accelerates the automation of IT lifecycle tasks from triaging to resolution. Digitate initially faced challenges with widespread adoption and understanding of its technology. When companies introduce new automation solutions, it’s common for employees to resist adoption and intervene, questioning effectiveness. This leads to a slower time-to-value and creates confusion around the capabilities of AIOps technology.
Additionally, it creates different expectations for the technology based on what people have heard or seen, which in turn delays decision-making -the exact opposite of what ignio was created to do. Digitate was able to overcome these obstacles with ignio, which seamlessly integrates into an enterprise’s ecosystem, offers user- friendly features, and supports hybrid and multi-cloud environments. Digitate also enhanced Digitate Academy, providing both ignio leadership and owners with online resources to gain a deep understanding of the technology, ensuring optimal adoption.
In recent years, ignio has seen widespread adoption, implemented by customers spanning multiple industries, including global enterprises that are leaders and innovators. ignio enables enterprises to reduce manual tasks and give their employees more time to innovate and bring value to their business. Digitate is redefining how SaaS companies manage their IT environments, enabling them to be more agile, resilient, and focused on delivering value.
Automation and efficiencies: ignio serves global enterprise customers across industry verticals and continents, helping Global 2000 and Fortune 500 companies. It enables enterprises to solve real-world problems, unlock the value of predictive and proactive IT, and remain versatile and agile.
Customers have transformed IT operations and reduced costs and inefficiencies by:
o Reducing time required to recover from an IT outage by 90%
o Identifying and eliminate up to 40% of issue proactively
o Optimizing cloud cost and capacity utilization
o Reducing time required to process user requests by 90%
o Reducing manual efforts on managing IT operations by over 60%
Scalability and flexibility: ignio has been instrumental in enabling autonomous operations for companies of all sizes. It is the only AIOps product that can automate at scale for large enterprises, achieving a significant 35-55% automation across the enterprise in the first year of deployment. ignio is deployed on enterprise-grade SaaS, ensuring 99.9% availability, seamless software upgrades delivered with zero downtime, and 10x scalability to meet dynamic demands.
Predictive capabilities and closed-loop automation: By leveraging AI and machine learning, ignio enables predictive insights that prevent possible issues. This proactive approach is critical for SaaS providers, ensuring minimal downtime and superior customer experience. SaaS companies also benefit from Digitate’s autonomous IT operations – enabling faster decisions and saving on costs.
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