Company: ICS.AI
CEO: Martin Neale
Website: https://www.ics.ai/
About ICS.AI
ICS.AI is one of the UK’s fastest-growing private AI companies, delivering cutting-edge AI solutions to the public sector. As a “born in AI” company, it closely aligns with the UK Government’s AI Action Plan, positioning itself as a trusted partner in AI transformation.
Founded in 2018, ICS.AI works with local and central government, further and higher education, and healthcare, partnering with organisations such as Derby City Council, Hillingdon Council, King’s College London, and the Information Commissioner’s Office.
ICS.AI’s mission is to help public bodies unlock the benefits of AI while ensuring human connection remains at the heart of services. ICS.AI creates AI solutions that enhance efficiency and inspire user confidence and trust. CEO and founder, Martin Neale, envisions users being able to contact their council anytime, anywhere, on any device. In education, it’s about empowering students to engage with AI while maintaining essential human interaction with educators.
The impact of ICS.AI’s technology is significant, with 3.9 million AI transactions annually and councils deflecting 40% of calls using its customer service and phone AI solutions. Clients have reported a 5800% return on investment, highlighting the cost-efficiency and effectiveness of ICS.AI’s technology.
SMART Staff Copilot
ICS.AI’s latest development is the new SMART: Staff Copilot; a purpose-built all-in-one platform helping council staff to save up to one day per week in productivity savings. Projected to deliver £5 million in savings for mid-sized local authorities, the platform significantly reduces AI adoption costs, cutting purchase expenses by 50% and operating costs by 30% compared to multiple standalone AI tools.
SMART: Staff Copilot integrates both intelligent voice documentation with secure AI assistance in a single platform, and is the first platform of its kind developed specifically for council teams. Designed with a vendor-agnostic architecture, it empowers staff to work more efficiently and collaboratively with continual AI innovation that reduces the fragmentation, security concerns, and escalating costs associated with multiple point solutions.
Company growth
ICS.AI is continuing to grow its team, and has celebrated a 90% staff retention rate over the past year. The company was a runner-up in the Innovation category for the LGC Awards earlier in 2024, and Martin Neale was nominated for the prestigious ‘Public Sector Entrepreneur’ category at the 2024 Enterprise Awards.
Over the next three years, ICS.AI is focused on scaling rapidly while enhancing its AI capabilities and expanding into new sectors and geographies.
The company forecasts significant growth in FY25, driven by strong demand for AI solutions. To support this, ICS.AI is growing the team from 40 to 150 employees next year, building an AI-native workforce equipped with the skills needed for the future. This includes partnerships with universities and colleges, particularly through our Basingstoke hub, while recruiting talent from across the UK. It also includes ICS.AI’s AI Launchpad graduate scheme to bring new talent into the fold.
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