What is Live Chat Software?
Live chat software makes it easy for businesses and companies to communicate with their website visitors in real time via chat windows. Live chat can be used by customer service representatives to support users with questions regarding products or website navigation. Support agents are able to prompt interaction with a pop-up chat box, or wait for users to initiate conversation with a question or comment.
Features that are often included in live chat software are reporting and analytics, interactive chat notifications, and conversation archiving. Live chat functionality may come as a feature of other types of software such as e-commerce platforms, and help desk software products.
To be included in the live chat category, a product needs to:
- Allow a chat window to either pop-up to initiate conversation, or live independently on a website for potential queries
- Provide instant messaging capabilities between website viewers and customer service representatives
Compare Top 5 Live Chat Software:
TechRound has compiled a list of the top 5 live chat software options for your business in 2021.
1. Zendesk Support Suite
Zendesk Support offers natural conversations between agents and customers through live chat functions. Starting at $19 per agent per month, paid annually, Zendesk Support Suite enables conversations between agents an customers on any channel and keeps a log of these conversations for agents. The service-first CRM company Zendesk serves more than 160,000 customers in over 30 languages.
2. Freshdesk
Freshdesk is a cloud-based customer service software that allows businesses to deliver great customer support. At no extra cost for unlimited agents, Freshdesk offers an AI-powered support chatbox, and predictive support capabilities. Over 150,000 customers utilise Freshdesk for live chat software including Hugo Boss, Toshiba, Honda, and amongst others, Cisco.
3. Zoho Desk
Zoho Desk uses Contextual AI to provide a fantastic customer service experience. The cloud-based Zoho Desk helps business to prioritise and manage a multitude of requests.
4. Podium
Podium redefines the way in which customers interact with local business by collecting reviews on top sites, using webchat, collecting payment via text, gathering private feedback, and managing all customer messages through one central dashboard. Podium uses messaging to make interacting with your leads, customers, and teams convenient at every stage.
5. Intercom
The conversational relationship platform (CRP) Intercom helps businesses and teams to build better customer relationships. Intercom offers personalised, messenger-based experiences.
Why Does My Business Need Live Chat Software?
Live chat software enables businesses to communicate easily with customers through real-time chat windows. This helps customers to get answers to questions quickly and boost the customer support experience.
How Much Does Live Chat Software Cost?
Live chat software varies in cost and capability across different brands. Starting at no cost, live chat software packages offer different features, with some allowing for paid upgrades.
Can I Get a Live Chat Software Free Trial?
Most live chat software packages offer an option to test out the functions of the software without being initially charged through free trials. This allows you to discern whether the particular software is right for your company.
