What is Employee Monitoring Software?
Employee monitoring software records interactions between employees and customers so that businesses can ensure employees are working productively and that the quality of service remains high.
Software can record phone conversations, emails, social media interactions and live chats. These tools are usually used by managers of customer service teams alongside sales teams to ensure messages are being conveyed accurately. This therefore demonstrates which methods are the most useful depending on success levels.
How to qualify for this category
In order to qualify for this category, products must:
- Monitor customer-employee interactions
- Save interactions for quality review purposes
- Oversee computers to ensure productivity from employees
Top 5 Employee Monitoring Softwares
The experts at TechRound have compiled the best employee monitoring softwares below.
1. Time Doctor
Time Doctor provides in-depth analysis of how employees spend time during working hours in order to increase productivity. This software provides a breakdown of how much time is spent by each employee on individual projects, clients and tasks.
This data can also be used to charge clients and have accurate records for paying employees. The software aims to reduce time wasted and prevent employees getting distracted as they receive detailed insights into how time is spent, with managers receiving weekly reports outlining the usage of various websites and applications.
Hubstaff aims to improve productivity through streamlined time tracking and project management tools. Desktop and web apps are available to accurately track time spent working alongside the ability to watch work live through screen capture and features such as GPS tracking.
Workpuls provides managers with in-depth data surrounding employees’ productivity and performance. The software helps to manage teams working remotely with high levels of security and privacy via the cloud or on-premise.
ActivTrak also aims to improve productivity through management software maximising technology and optimising processes. Data is sourced from over 450,000 users, helping companies to embrace upcoming work.
ProHance is an operations management platform aiming to drive efficiency and increase employee utilisation through analysis of employee and team performance. Their modular approach is SaaS based, allowing businesses to view time and effort contributions through personalised reports. Using this software can increase productivity up to 30% through integrating, connecting and building productive workforces.
Do I need Employee Monitoring Software?
Employee monitoring software is useful for those working in employee management positions. This software allows managers to assess their employees’ productivity on a day-to-day basis.
Consequently, managers are able to assign tasks relevant to their employees performance levels and eliminate potential distractions.
How much does it cost?
Prices of employee management software varies from platform to platform depending on the type of features available.
Workpuls charges $4.80 per month per employee with the businesses being billed on an annual basis.
ActivTrak meanwhile charges by the user, at $15 per month for a minimum of 5 users. There is also an option to pay monthly or yearly.
Are there free trials available?
Some companies do offer free trials of their services, with Time Doctor allowing businesses to trial their software before they commit through payment.
ProHance also offers a demo feature, allowing businesses to see what they would be investing in. It is important to note when your demo or free trial ends to avoid being charged unnecessarily.