What is VoIP?
Voice over internet protocol software enables the use of an IP network to transmit calls without the connection to an additional phone network. VoIP providers can offer different types of PBX such as virtual, hosted and cloud with minimal differences between them.
Each form is defined by the amount of maintenance required for usage, with the hardware varying. Capability of VoIP can be featured in other types of communication software with the voice component in video conferencing software being provided by VoIP.
These providers can offer internet-based connectivity for calls without using video-messaging services or alternative outlets. VoIP functions as a mainstay of UCaaS and contact centre infrastructure software.
Top 5 VoIP Providers
The experts at TechRound have compiled the top VoIP providers below.
Business applications, communications and intelligence and automation are combined with Nextiva’s software, enabling businesses to optimise relationships with customers. All communication channels are available in one place, facilitating the access of important information to assist customers.
Applications such as sales and service productivity tools can be added at any time.
Combining VoIP phone systems from Jive with audio and video functionalities, GoToConnect has created one easy to use communication platform. Useful features include virtual voicemail and international calling, aiming to offer the latest technology for businesses.
3. Dialpad Talk
Dialpad Talk was built on Google Cloud Platform and operates as a business phone system enabling mobility, security and flexibility. The system includes native Voice Intelligence features such as post-call summaries whilst highlighting action items.
It can integrate easily with other business-related cloud applications such as Salesforce to optimise productivity and end-user efficiency.
4. Vonage Business Communications
Vonage Business Communicatins serves as a unified platform to connect via voice message or video virtually. Communications can be controlled through any device via the mobile app, allowing for collaboration worldwide.
3CX boasts an open standards communications solutions to innovate connectivity and collaboration within a business. This software facilitates companies to reduce telco costs and optimise productivity whilst ensuring a perfect customer experience. There are applications available for for both web and desktop use alongside collaboration features and communication packages.
Do I Need VoIP Software?
Whilst anyone can use the software, the intended use is for video conferencing between professionals. Phone systems are required to share a combination of audio and video calls alongside pictures, screens and messages.
It is possible to integrate with conference rooms to include multiple people within a meeting at any time.
How Much Does it Cost?
Prices depend on the company offering the software and the features included. GoToConnect offers a starting price of $19.95 per month, and prices increase as packages begin to offer additional features.
It is important to note which features your business desires to use in order to avoid being charged for any unnecessary usage.
Are There Free Trials Available?
Some of the providers are offering free trials of their software before businesses fully commit through payment. Dialpad Talk, Nextiva and 3CX are amongst the top providers allowing customers to trial the features of their software to see how it could benefit them.
Free trials do have an expiry date so ensure you will not be charged at the end of your trial if you do not wish to begin a subscription.