21. Peppercorn AI

Company: Peppercorn AI

Founder: Nigel Lombard

Website: https://www.peppercornai.com/

About Peppercorn AI

Peppercorn is an insurance provider using conversational AI to overhaul the insurance experience for consumers.

Having developed the world’s first conversational AI assistant, Peppercorn puts the customer in control of the purchase process, removing the need for filling out forms and waiting on hold. This, coupled with Natural Language Understanding (NLU) means customers receive a more personalised experience and instant responses to their queries, 24/7.

By relying on smart, intuitive technology, the company is able to keep operating costs and expense ratios low compared to legacy insurance providers. Not only does this remove the need for physical call centres, but it also results in fairer prices for customers. Crucially, it also means they have a better understanding of their coverage and can therefore ensure they’re purchasing the most appropriate coverage.

The company, which has raised £1.8m in seed funding from EHE Capital to date, was founded in 2020 by Nigel Lombard. Prior to founding Peppercorn, Lombard founded two insurtechs and worked in senior roles at Lloyds. The team – which is fully remote – is comprised of 27 engineers, developers, data scientists and customer experience experts, including a highly experienced senior team.

Since the company’s official launch in January 2023, it has received overwhelmingly positive feedback on TrustPilot, averaging 4.7 out of 5 stars. While the company is initially focusing on motor insurance, it plans to expand to other product lines eventually.

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