A Chat with Dr Jo Garland, Clinical Director at Digital Task Management Platform: Infinity Health

Infinity is a digital task management platform for healthcare professionals to plan and manage their workload and coordinate care. Staff don’t always have the right tools to support them and so much time is spent chasing information in multiple systems and from busy colleagues before they can provide the right care for patients.

This leads to inefficiency, impacts patient safety, and causes staff frustration and stress. Infinity has been proven to save staff time, increase team capacity and reduce the risk of error.


What do you think makes your company unique?

Many digital health tools focus on the patient, whereas we concentrate on helping healthcare professionals. They are stressed, overworked and unsupported, with many suffering with burnout. We want to release some of the administration burden, giving them back time to do what they do best – caring for patients.

Infinity is not an ‘off the shelf’ product – we spend time understanding the challenges of the team we are working with and how Infinity can be used to overcome barriers to improve clinical and operational pathways. We create features in response to needs of frontline staff. Healthcare professionals often have to accept and use poor technology. Infinity is different: it’s easy to use, very intuitive, and can integrate with any other digital tools they use.

How has the company evolved over the last couple of years?

We have had huge achievements, despite the challenge of the pandemic, and our team has doubled in the past year to reflect the number of projects. We have been working with several NHS trusts, including a virtual ward at London North West University Healthcare NHS Trust where we increased their capacity to see patients by 55% and an out of hours team at Somerset NHS Foundation Trust, helping to save 91 minutes per doctor per shift.

During the pandemic, we also supported staff at six trusts to remind them to take COVID tests and log results, meaning service levels were maintained. At present, we are involved in an ambitious pilot at Norfolk and Norwich University Hospitals NHS Foundation Trust, transforming NHS outpatients. The pace has never slowed, and it is great to see the impact our solution is having.

What can we hope to see from Infinity Health in the future?

We are focusing on replacing bleeps in NHS hospitals. Bleeps (or pagers) are widely used in hospitals for non-emergency situations, but they are outdated, inefficient and unsafe. Bleeps provide an extension number to call which may be busy and provides no detail as to who has bleeped them and the reason. This wastes time chasing the required information and the inability to prioritise jobs causes stress. Receiving a triaged correctly assigned task with all the information required from a known colleague is a completely different experience. Infinity allows hospital staff to create and assign tasks to their team and track activity in real-time, on a smartphone.

Caring for patients at home in virtual wards is critical for the NHS to release hospital beds and improve care for patients. Infinity can integrate with remote monitoring providers so that readings are easily visible and provide good task management for multidisciplinary teams to coordinate care efficiently and safely.

We also want to continue drawing critical insights from the data collected in Infinity to support resource management in hospital and community teams by informing them what tasks are being done when, by whom, and where. This could be transformational for the day to day running of the NHS.