Interview with Nena Chaletzos, Founder and CEO at Luxtripper

We’re a fast-growing, luxury travel company specialising in multi-destination, experiential travel. We launched in 2015 to bring something different to customers who wanted a luxury experience, but were also looking for adventure.

We understood that when people look for a holiday, they don’t necessarily know where in the world would fit their criteria. We therefore developed the technology in-house which could match customers to destinations across the world instantly, based on who they are travelling with, what temperature they’re after, or general travel dates, not necessarily where they wanted to go. The technology can also put together experience-rich, multi-destination itineraries based on customers’ exact requirements, often in the same day.

However, the most important element of our technology is that it allows our team of travel experts to spend more time getting to know customers and their needs, finding out what luxury means to them and bringing those experiences to life. So, while our technology underpins our business, it’s our people that set us apart, turning a luxury holiday into the trip of a lifetime.
Luxtripper| tailor-made luxury holidays

How did you come up with the idea for the company?

In 2013, I was talking to my sister about booking luxury holidays, and how unnecessarily complicated the whole search process was. I realised there wasn’t anyone trying to make luxury holiday planning simpler and easier to use. I’ve always loved problem solving and so the idea grew from there.

What we loved most about luxury travel was the personal, bespoke touch of a traditional travel agent, and that was something we didn’t want to lose in favour of greater automation. Instead, we wanted to bring the feeling of being sat with a travel agent, coming up with ideas and tweaking itineraries in real time, all as a result of simpler and more efficient user experiences.


What advice would you give to other aspiring entrepreneurs?

Be your true, authentic self. As entrepreneurs, being human isn’t a weakness, it’s what gives us the intuition to make good decisions and react well to change. But so many of us would admit to cherry-picking the human feelings we want and ignoring others, such as being overworked or overwhelmed.

If 2020 has taught us anything, it’s the importance of showing your vulnerability and asking for support. When we translate that to our businesses, the impact it can have on those around us is significant. When I’m honest with everyone at Luxtripper about what I need, they also know it’s ok to stop, or ask for help if they need it, and that makes us a better and more efficient business.

What can we hope to see from Luxtripper in the future?

2021 is going to be a busy year for us, with the launch of a number of new destinations which we’re really excited about. We’re seeing more clients wanting new and more immersive experiences to make travel in 2021 really count, and the partnerships we’re building will take our clients further in terms of experience-rich travel, in more corners of the world. We’ll also be hiring across the business as we continue to scale, bolstering our client experience, operations and sales teams to cater for a diversifying customer base.