Meet Kesh Dhillon, Sales and Marketing Director at Biomni

Kesh Dhillon

Biomni was founded in 1999 to enable on-line procurement of IT goods for SPs and Enterprise. Since then we’ve gone from strength to strength, staying true to our values, investing in our staff and our own IP.

Our latest venture, Tenjin, combines AI with crowdsourcing to make business knowledge easy to access, always current and relevant to its intended audience. By creating a community of knowledge sharers, and building a single, business-specific knowledge resource, employees are incentivised to share knowledge with the wider team.

This platform brings together our years of experience supporting business users and uses the power of Conversational Natural Language to connect employees with the knowledge and requests they need to do their job.


How did you come up with the idea for the company?

Having been involved in Self Service for many years, traditionally we have seen users primarily interacting with static web portals. However, users are far more comfortable using their natural language to ask for things rather than follow a fixed set of rules. In conversation, we often switch subjects quickly and then return to the original conversation. This trait is the same for when users are interacting with a system to find knowledge. Using our decades of experience, we have brought this more natural language conversation experience into self-service.

Similarly, we have watched from afar how well (or not) Knowledge Management has worked for our customers and partners over the years. Out-of-date, poor-quality knowledge is the primary reason why many self-service initiatives fail. So, we set ourselves the challenge of addressing this with our collaborative hub approach.

Tenjin is more than just a ‘bot’, it’s a virtual assistant combining AI with crowdsourcing. This enables the entire organisation to be involved in the curation, improvement and sharing of knowledge so everyone, regardless of where they physically work, has equal access.

Knowledge management and bots are sometimes considered complicated and time-consuming, but Tenjin doesn’t need a developer to use it. We have unleashed the power of the crowd within our customers which we are very proud of!


How has the company evolved over the last couple of years?

Over the last few years we’ve seen real momentum, evolving the company as our customer’s needs change. The switch to remote working has made it difficult for businesses to provide employees with the information they need, when they need it. Tenjin plugs that gap.

Similarly, the adoption of the conversational workspace has accelerated our development of conversational solutions for customers. Our platform has accelerated tremendously the ability to rapidly create conversation flows that users can easily interact with to find knowledge.

For over 20 years we have worked on more than 1,000 deployments across the globe in more than 100 countries with 20% year on year organic growth. Previous customers include AXA, Cognizant, LTI and T-Systems.

What can we hope to see from Biomni in the future?

We are always exploring new opportunities for how our solution can solve problems for our customers, often finding ourselves solving problems we never thought we would get involved in. We listen intently to our customers and partners’ pain points and are open and flexible when finding solutions.

So whilst there will always be trends in the technology we could draw into our solution, the real innovation comes from working as partners with our customers and working with fellow technology partners to bring unique solutions to market.