AXA PPP Healthcare and Doctor Care Anywhere announce major enhancements to Doctor@Hand Service

AXA PPP healthcare’s partnership with Doctor Care Anywhere announces significant additions to its private online GP service, Doctor@Hand, as part of an ongoing commitment to improving patient experience and outcomes. 

Utilising Doctor Care Anywhere and AXA PPP healthcare’s complementary expertise in online primary care provision and secondary care management, the enhancements will provide a more seamless onward treatment process through faster access to diagnostics. Doctor@Hand GPs will be able to refer AXA PPP healthcare members for diagnostic investigations where clinically appropriate and within the scope of the client’s Advance corporate healthcare scheme. 

As well as saving members time by not having to see a specialist ahead of diagnostics, Doctor@Hand will liaise directly with AXA PPP healthcare to pre-authorise claims on members’ behalf. Diagnostic test results will be reviewed remotely by qualified specialists. Results and interactions are recorded and reviewed on a single, secure patient record which members and clinicians can access at all times. With a pledge to drive engagement and value from its services, Doctor@Hand delivers an integrated communication plan for employers to build employee awareness and encourage usage. Members who have provided feedback following a Doctor@Hand consultation have rated the service with an NPS of +80. 

Microsoft, an existing user, and advocate of Doctor@Hand, is an early adopter of the enhanced features of Doctor@Hand. Andrea Winfield, Microsoft UK HR Director, said: “Our employees appreciate its speed and convenience. The ability to have a patient-GP dialogue translated quickly into onward diagnostics and treatment is what the modern healthcare experience is all about. It’s a welcome addition to our broader health and wellbeing offering – supporting our employees and their loved ones to stay well.” 

AXA PPP healthcare Chief Executive Tracy Garrad said: “We’re excited by the opportunity to improve further member experience, care, and outcomes with Doctor Care Anywhere. Our members already appreciate our highly successful Doctor@Hand service. Its flexibility is built for modern life, giving fast, convenient access to a fully qualified, experienced GP. A universally customer-focused approach is at the heart of what we’re trying to achieve at AXA PPP healthcare and Doctor@Hand will play a major role in this.” 

Dr Bayju Thakar, Founder of Doctor Care Anywhere, said: “Doctor Care Anywhere is delighted to be working with AXA PPP healthcare to make the Doctor@Hand proposition even more responsive to patients, through technological innovation. By enabling our GPs to order diagnostics for patients straight away and have the results reviewed by specialist consultants, patients will benefit from truly integrated care, and simpler, faster and more transparent access to high-quality services.” 

The enhanced service will be available, as part of AXA PPP healthcare’s Advance corporate healthcare scheme, to new business from April 2020 and to all Advance clients renewing from April 2020, with a further roll-out to SME and individual members to follow.