New Ivanti research finds that 49% of employees are frustrated by work provided tech and 26% are considering leaving their job because of it.
Technology Not Supporting Hybrid Work
Conflicting views remain between C-Suite, IT, and employees when it comes to the future of work and technology’s role in enabling the culture of hybrid work. Just 13% of knowledge workers prefer to work exclusively from the office, yet 56% of CXOs still feel that employees need to be in the office to be productive, although 74% of the C-Suite report they are more productive since the start of the pandemic – showing a disconnect between what they have experienced and what they believe employees need to do to be productive.
Cybersecurity Low Priority
Globally the C-Suite’s number one priority was employee productivity, with workplace culture and employee satisfaction falling further down the list. Furthermore, 62% of the C-Suite concedes that leadership prioritises profitability over employee experience. As employee experience continues to fall to the bottom of the C-Suite agenda, IT will continue to deprioritise it on theirs, with only 21% of IT leaders considering the end user experience to be the main priority when selecting new tools.
New Challenges For the Workplace
Innovation is undeniably the driving force behind the rise of hybrid work, but the unfortunate truth is that many organisations still experience major challenges in its adoption. The top challenges reported by office workers include too many emails or chat messages (28%), a lack of connection to coworkers (27%), and software not working properly (23%). But despite these challenges and executive skepticism, all groups reported being more productive in the era of hybrid work, highlighting the fact that it is not so much the place of work that impacts productivity, but the experience that people have when interacting with technology.
“The Everywhere Workplace has forever changed employee expectations when it comes to where they work, how they work, and what device they work on,” said Jeff Abbott, Ivanti CEO. “How employees interact with technology and their satisfaction with that experience directly relates to the success and value they deliver to the organisation. The Digital Employee Experience should be a board level priority, and IT teams are poised to be strategic leaders in their organisation to make it happen.”
Greater Inventory of Assets for IT Department
The growing variety of devices and networks that hybrid workers use has greatly expanded the inventory of assets that IT teams need to manage, but 32% of IT professionals still use spreadsheets to track these assets and only 47% agree completely that their organisations have full visibility into every device that attempts to access their network. One of the biggest challenges facing IT leaders today is the need to enable a seamless end user experience while maintaining robust security. The challenge becomes more complex when there is pressure from the top to bypass security measures, with 49% of C-level executives reporting they have requested to bypass one or more security measures in the last year.
“Maintaining a secure environment and focusing on the digital employee experience are two inseparable elements of any digital transformation,” said Abbott. “In the war for talent a key differentiator for organisations is providing an exceptional and secure digital experience. We believe that organisations not prioritising how their employees experience technology is a contributing factor for the Great Resignation.”