Criton partners with Hungrrr to offer contactless food ordering system to hotels

Leading hospitality tech company Criton has partnered with restaurant tech experts Hungrrr to add a safe, contactless food ordering system to its award-winning hotel guest app.

The system which comes at no cost to the hoteliers allows guests to self-order and pay for food and drinks, whether in the hotel restaurant or in-room, via their own phone.

As lockdown restrictions begin to be eased, the contactless solution will help hoteliers drive F&B revenues while maintaining physical distancing and safeguarding the health of their guests.

The partnership with Hungrrr is the latest move by Criton to help the hospitality sector digitise its guest interactions and reduce the number of physical touchpoints. In May, Criton announced that its platform would be completely free until 2021, enabling more hoteliers to transition to digital services as the pandemic forces many to re-evaluate everything from booking to concierge services.

Since the offer was made, Criton has significantly increased the number of hotels using its white-labelled app, which can be branded and configured to suit the individual property.

Julie Grieve, founder and CEO of Criton, said:

“Our partnership with Hungrrr is the perfect solution for hotels re-assessing their F&B services ready for when they can welcome guests once again.

“Digitising the guest journey has never been more important and it is heartening to see the commitment by the sector as a whole to embrace new ways of working. All hoteliers will need to instil confidence and the additional capabilities of the app now mean that they can also offer their guests a simple, contactless way to order and pay from a restaurant or bar menu while maintaining physical distancing.

“The solution can be used for room service, restaurant ordering and takeaway, both by in-house guests and casual diners. It is the perfect complement to the existing features of our guest app and I am particularly pleased that the partnership with Hungrrr effectively allows hotels to minimise spend as they reopen.”

Scott Campbell, Commercial Director of Hungrrr, said:

“We are very proud that our platform has been chosen by Criton to assist hoteliers as they reopen their hotels. The system has been developed over several years and it is hard to imagine a piece of software more perfectly designed than our platform to assist businesses in this current challenging environment.

“We are absolutely thrilled to be working with Criton in partnership on this project. We greatly admire their technology and their team. We very much look forward to a long and mutually beneficial business relationship.”