Customer Thermometer joins ServiceNow Partner Program


Brighton, UK — May 8 2019 — Customer Thermometer is pleased to announce its acceptance into the ServiceNow partner programme. Membership in these partner programs authorizes Customer Thermometer to refer, receive training and provide implementation solutions to ServiceNow customers. Their program membership also entitles Customer Thermometer access to ServiceNow tools and resources enabling the company to accelerate IT service automation engagements. Customer Thermometer looks forward to providing ServiceNow’s industry-leading products and implementations to make work better for people.

Customer Thermometer’s 1-click email feedback solution is helping organisations across 1,200 countries get feedback from the heart of customer touchpoints, by embedding its feedback buttons into emails and tickets.  By getting quick and accurate feedback from every customer touchpoint organisations can significantly enhance customer retention. Its high engagement and industry-leading response rates are revolutionising the feedback sector.

Lindsay Willott, CEO, Customer Thermometer: “ServiceNow is renowned for delivering world-class enterprise service management solutions to customers across the globe. By joining the ServiceNow partner programme, we can help these customers quickly and easily embed a range of satisfaction rating emoticon buttons into their emails and tickets – from stars and smileys to NPS and custom icons.  Having instant access to insight in realtime ensures that customer issues can be addressed swiftly and agents that are consistently performing well can be rewarded. As customer insight and experience becomes a strategic business priority, our solution really helps organizations stand out from the crowd and deliver effective customer experience programs.”

About Customer Thermometer

Customer Thermometer is a market leader in feedback solutions; its 1-click email feedback solution is helping the world’s most customer-obsessed businesses get quick and accurate feedback from their customers in just seconds. This innovative approach to surveying is revolutionizing the feedback sector.

As Customer Thermometer partners with email, helpdesks, CRM and Professional Services Automation providers, including Salesforce, Microsoft, Zendesk, ServiceNow and ConnectWise, its surveys can be delivered through email inboxes, which makes them easy to send and complete. Customer Thermometer gives businesses an opportunity to get traffic-light feedback from every customer interaction, which helps them identify issues and maximize retention – with 120 billion business emails being sent every year, the market is huge.

Customer Thermometer has over 1,500 customers across 60+ countries. Its customers range from startups to the biggest brands in the world, including Fortune 500 and FTSE100 companies and brands such as ParentPay, Lands End, Dollar Shave Club, Glossier, Catbird and Leica. It is the receipient of the 2019 Queen’s Award for Enterprise for International Trade and the 2019 Stevie Award for Customer Service.

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