Customer Thermometer opens Brighton headquarters

Customer Thermometer, a market leader in survey solutions, has today formally opened its new headquarters in Brighton, in Diplocks Yard. The new offices will house its operations, development, marketing and sales teams.

Customer Thermometer is undergoing huge growth and the new offices will support the company as it scales. The company is currently growing at 50% year-on-year and now serves 1,500 customers across 60+ countries.

The award-winning tech company is credited for revolutionising the survey and feedback market. Because its 1-click surveys are delivered through email inboxes and tickets, its response rates are extremely high. This means businesses can get quick and accurate feedback from their customers in real-time, which enables them to quickly resolve issues and significantly boost customer retention.

In 2019 alone Customer Thermometer has scooped two of the most prestigious industry awards. It won a Queen’s Award for Enterprise in the category of International Trade, in recognition for its exporting success and international trading strategy. It also beat off stiff competition to pick up the Gold accolade at the 2019 Stevie Awards for Customer Service Department of the Year (Computer Software – Up to 100 Employees) – the world’s top honours for customer service, contact centre, business development and sales professionals.

Jim Turner, Managing Director, Customer Thermometer said: “Brighton’s vibrant and growing digital scene was the ideal home for Customer Thermometer’s headquarters. We are on a recruitment drive and on track for all growth targets, so look forward to tapping into the local talent and hiring more customer-obsessed team members. The new offices will enable us to make the transition from start-up to scale-up – we look forward to engaging and supporting the wider local business community to help establish Brighton as one of the UK’s leading tech hubs.”

About Customer Thermometer

Customer Thermometer is a market leader in feedback solutions; its 1-click email feedback solution is helping the world’s most customer-obsessed businesses get quick and accurate feedback from their customers in just seconds. This innovative approach to surveying is revolutionizing the feedback sector.

As Customer Thermometer partners with email, helpdesks, CRM and Professional Services Automation providers, including Salesforce, Microsoft, Zendesk, ServiceNow and ConnectWise, its surveys can be delivered through email inboxes, which makes them easy to send and complete. Customer Thermometer gives businesses an opportunity to get traffic-light feedback from every customer interaction, which helps them identify issues and maximize retention – with 120 billion business emails being sent every year, the market is huge.

Customer Thermometer has over 1,500 customers across 60+ countries. Its customers range from startups to the biggest brands in the world, including Fortune 500 and FTSE100 companies and brands such as ParentPay, Lands End, Dollar Shave Club, Glossier, Catbird and Leica. It was the recipient of the 2019 Queen’s Award for Enterprise for International Trade and the 2019 Stevie Award for Customer Service.

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