Doherty Associates, experts in managing and securing cloud services, announce the appointment of Ian Thorne in the role of Services Director. Thorne will be responsible for overseeing the London and Kuala Lumpur based service desk and 24/7 support and directing operations at Doherty.
Thorne brings a wealth of expertise gained at senior level, with over 20 years’ experience in the managed services industry, holding several senior service delivery related roles to public and private sector clients within large organisations. Most recently he was at Capita where he was responsible for the operational delivery of IT managed services to a large local authority in Greater London.
Terry Doherty, founder and CEO at Doherty Associates said: ‘We are delighted to have Ian join us at Doherty at what is a very exciting time for the business. His exceptional approach to customer service and proven track record in the shaping and delivery of IT and BPO services will help our hundreds of clients, half of whom we provide a 24/7 fully managed IT service, to focus on their business objectives and deliver highly secure solutions and services to drive change, enable innovation and accelerate growth.’
Thorne comments: ‘I’m very excited to be joining the exemplary team at Doherty Associates, with the aim of delivering above and beyond IT provision and service to help customers focus on business requirements with enhanced technology roadmaps.’
Thorne’s role at Doherty will focus on enhancing and developing client support with Doherty’s mid-market sector utilising his vast experience and specialism in working with clients that outsource.
Thorne continues: ‘We have many exciting tools that provide a wealth of information to our clients. Through business process harmonisation, we will enable Doherty customers to achieve better business and operational performance, such as allowing alternative service delivery channels with increased automated self-service options for end users; I look forward to continuing to guide Doherty customers on their path to digital transformation, by building on Doherty’s already exceptional service provision and innovation delivered in a timely and efficient way. Doherty Associates has a superior and unrivalled level of technical understanding of cloud-based technologies; while the level of expertise within Doherty’s technical teams is a hidden gem.‘
‘Doherty’s vast knowledge bank and maturity within the marketplace, as one of the foremost adopters of cloud technologies, enables it to offer organisations wanting greater freedom from having to worry about not only keeping their IT lights on, but be kept secure, responsive and fit to meet their changing business needs.
‘The opportunity to work within an organisation that is small enough to care but big enough to manage is a real draw. Doherty is renowned for its business integrity and trusted relationships with its partners and its people and I look forward to being part of the close knit team, to share my insight, learn from my peers and work collaboratively to deliver gold standard, highly secure and robust solutions that will have tangible outcomes and align with customers’ strategic vision.’
Terry Doherty continues: ‘Having run IT operations in various guises and for a variety of organisations enables Ian to have a highly strategic and evolved viewpoint, backed by a superior level of technical understanding and experience in delivering excellent customer service.‘