Meta Platforms Reported Down, Then OpenAI. Here’s What Happened

Facebook, Instagram, and WhatsApp experienced a technical issue on Wednesday evening that affected access for millions of users worldwide. Reports began flooding in around 6:00 PM GMT, with people unable to refresh feeds, log in, or use the apps at all. The problem impacted users across the UK, Europe, Asia, the Americas, and Australia.

Meta acknowledged the disruption and mentioned that it was working on the issue. Later that evening, the company announced that services were “99% back to normal,” with only final checks left. The teams apologised on Meta’s platforms, with Instagram and WhatsApp thanking users for their patience.

This is not the first time Meta has faced such disruptions. In 2021, a prolonged six-hour outage left billions unable to access its platforms, highlighting the company’s critical role in global communication.

 

How Was The Global Experience?

 

In the UK, over 25,000 complaints about Facebook were logged on Downdetector, along with 15,000 reports for WhatsApp. Instagram users encountered issues with the app, though some found the web version still accessible.

Similar experiences were reported worldwide. In the US, over 100,000 users logged problems, while others in Europe and Asia shared their frustration on social media. Many turned to Twitter for updates, where hashtags like #WhatsAppDown began trending.

Businesses and individuals relying on these platforms for daily activities were particularly affected. From social interactions to work communication, the disruption showcased how deeply connected these services are to everyday life.

 

What Made This A Notable Outage?

 

Meta’s platforms collectively serve billions of users, with Facebook alone hosting over three billion active accounts each month. Any disruption to these platforms causes immediate ripples across the globe.

This outage, while shorter than previous incidents, interrupted personal communication, business operations, and even public service messaging. WhatsApp, for example, is a primary tool for businesses in many countries, making the disruption particularly challenging for those reliant on its services.

The scale of Meta’s user base makes even minor outages highly visible. Though Meta worked quickly to resolve the problem, it left many users reflecting on their reliance on these platforms.

 

 

What Issues Did OpenAI Services Face?

 

On Thursday, OpenAI’s ChatGPT, API, and Sora platform went offline, frustrating users worldwide. People reported slower logins, reduced functionality, and, in many cases, complete access failure. This issue persisted for several hours, causing delays for both businesses and individuals.

OpenAI quickly acknowledged the problem, stating that it had identified the issue and was working to restore normal operations. Downdetector logged over 2,400 complaints, though the actual number of affected users was likely much higher.

This wasn’t OpenAI’s first outage. In June, the platform experienced a five-hour disruption, and a shorter one occurred in November. These repeated interruptions have raised concerns about maintaining service for a growing audience.

 

How Did Businesses And People Take The Outage?

 

For businesses that depend on OpenAI’s tools, the outage caused immediate setbacks. AI-generated content, automated analysis, and project workflows were delayed, leaving teams scrambling to adjust timelines. Premium ChatGPT subscribers voiced frustration over the interruption, with many calling for stronger measures to prevent such issues.

Individuals using ChatGPT for writing, learning, and casual tasks also found themselves stalled. Social media was filled with complaints and jokes about the disruption, though some expressed deeper frustration with the recurring outages.

 

What Did This Say About Meta And OpenAI’s Systems?

 

These incidents highlight the complexity of managing platforms serving millions, or even billions, of users daily. For Meta, whose apps have become integral to communication worldwide, even brief outages cause noticeable disruptions. For OpenAI, the challenge lies in maintaining consistency as its tools grow in popularity and are integrated into more workflows.

Users across both platforms were reminded of the risks tied to relying heavily on a small number of dominant services. While both Meta and OpenAI worked quickly to restore access, these outages brought up questions about the long-term resilience of such platforms and their ability to adapt to ever-increasing demand.