Breezeway Report Shows Short-Term Rental Operators Are Leaning On Tech To Drive Quality And Service

Breezeway Operations Report shows 88% of vacation rental managers plan on differentiating their business by expanding and optimising their tech stack.

Breezeway, the leading property operations and service platform for short-term rental and hospitality professionals, has released its second annual Property Operations Report. Data from hundreds of professional vacation rental managers (and travellers) shows that the pandemic has sharpened hospitality’s focus on quality, safety and cleanliness, creating lasting operational changes and influencing tech stack decisions.

• 71% of vacation rental managers think that high guest expectations for cleaning standards will remain – guests are still more sensitive to property preparation than they were pre-pandemic

• 73% of managers are addressing guest and property safety in 2021 by conducting routine preventative maintenance – property safety remains a top priority

• 88% of managers plan on differentiating their business by expanding or optimising their tech stack – enterprising managers are automating processes to boost their brand and gain a competitive edge

• 53% of professional managers are using 4 or more software solutions to run their business – building a tech stack is critical to running a successful vacation rental business

• Communication with guests and owners was the highest rated pain point for professional managers – managers are realising that it’s not enough to implement more safety checks and cleans or better task scheduling, this has to be communicated to owners and guests to be valuable

Operations Tech – Essential Business Tools

Jeremy Gall, founder and CEO of Breezeway (and former founder of FlipKey), explains why 2021 is the year in which property operations tech comes into its own:

“Higher demands from guests and owners have increased the scope and depth of work for hospitality providers. Providers have also gravitated away from one-size-fits-all software toward technologies with more singular focuses and deeper functionalities. This fragmentation—using different tools for different business functions—allows for products with better connectivity and usability.”

The Power of Communication