After shutting down fifteen months ago, Shyp is getting ready to launch again under new management. Recently, the startup tweeted: “We are back! We’re hard at work to rebuild an unparalleled shipping experience. Before we begin operations again, we’d love to hear your feedback in this quick survey. We look forward to working with you and can’t wait to change the future of shipping!”
We are back! 🥳 We're hard at work to rebuild an unparalleled shipping experience. Before we begin operations again, we'd love to hear your feedback in this quick survey.
We look forward to working with you and can't wait to change the future of shipping!https://t.co/VqyxGOMrIG
— Shyp (@shyp) June 14, 2019
Shyp’s survey questions mostly focus on online shopping returns, finding out how easy or difficult it is for customers to package the product for return, print the prepaid label, purchase postage or ship the product. The survey’s last question was; “When returning a product, how likely would you be to use a service that picked up and shipped the product instead of having to ship it yourself?” This could well be a hint about a possible direction for the rebooted Shyp.
Shyp was once one of the hottest on-demand startups, but after missing targets to expand to cities outside of San Francisco, Shyp shut down in March 2018.
The startup first launched in 2014, offering an on-demand service for almost anything customers wanted shipped. Charging $5 plus postage to pick up, package and bring the item to a shipping company. In 2016 it finally introduced a pricing tier as it tried to find new approaches to its business model, however two years later the company shut down.
In 2015, the company expanded into online returns, noticing that many customers used the app to return products they had purchased online. With that in mind, if the new Shyp focuses on making online returns easier, it will be bringing back one of its most popular services.
Although Shyp’s website doesn’t say when they’ll be back or what services it will offer, it does mention that in January 2019, Shyp restarted under new management. The startup is also backed by angel investors “with plans to disrupt the industry with what it does best: cutting-edge technology and a superior customer experience.”