TieTa, the customer services solution, is delighted to announce the addition of Andrew Trevelyan as their Head of New Partnerships appointed earlier this month, TechRound reports.
Nottingham-based Trevelyan draws on his experience of working in consumer finance for over 12 years and says he is looking forward to connecting people from the financial services with TieTa and contributing towards its exciting growth plans.
TieTa was officially launched last year after operating as the customer service arm for one of the UK’s largest short term lenders for over 8 years – and successfully covering over 300,000 customer interactions.
The newly launched TieTa team consists of of over 30 experienced customer service advisors based in their home centre in Banbury, Oxfordshire, who can handle all your customer service requirements including complaints, live chat, social media messages, receptionist services, debt recovery and more.
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“There is a real buzz about the place when you walk in and real excitement about the business and what it can potentially do,” explains Trevelyan.
“TieTa’s role as an outsourced customer service specialist can play an extremely important role for businesses and being so experienced in regulated activity makes them a great fit for any firm in consumer finance. Beyond this, there are lots of different companies that could benefit from their services, especially in covid times where teams are more naturally dispersed these days.”
“TieTa has done exceptionally well working with covid testing clinics to schedule, appoint and deliver results electronically to thousands and thousands of patients so far – I really feel the possibilities here are endless.”
“Customer services has a reputation of being poor quality and located in the Far East. But TieTa is a local company and we are hopefully changing people’s perspective – have you ever thought about a UK branch as your customer service ops team?”
TieTa was founded by Caroline Walton who spoke to TechRound earlier this year, highlighting the stress that some businesses were having with their customer services and how it was distracting them from their daily activity.
“We know how stressful work can be, with endless enquiries, claims and emails,” she explains. “You can sometimes feel that you are on this treadmill that you cannot get off.”
“But TieTa is here to help with our very seamless customer service solution – we have a team of fully trained staff who are ready to act on your behalf and we ensure there is a full debrief and training so that we can represent your brand in the best way possible. You may be on the treadmill today, but with TieTa you could have a better tomorrow.”
For more information, visit TieTa.co.uk