Business: InTouchNow.ai
Founder: Daniel Park
What They Do: AI solutions helping GP practices automate their phone calls with AI receptionists. Practices can manage an unlimited number of patent calls at once, connected to the practice’s CRM and triage patients accordingly. Follow up calls and messages can be sent to patients automatically.
Website: https://intouchnow.ai/
What is InTouchNow.ai?
InTouchNow.ai is the evolution of a 30-year family business of InTouchNow based in Hertfordshire by the Park family.
Originally operating as an outsourced customer call centre, the team reached more than 300 staff combined in-house and located across the UK, working with lawyers, recruiters and indeed, doctors. This led to additional businesses including Dictate Now, helping doctors to dictate their notes, using technology and the latest startup, InTouchNow.ai, which is being championed by the son and the original founder, 36 year-old Daniel Park.
InTouchNow.ai specialises in AI receptionists and solutions for GP and medical practices across the UK and the world.
The days of calling an NHS doctor at 8am and being 50th in the queue are over, waiting for a manual person to pick up the phone. Not to mention the strain this puts on human receptionists and staff and the cost of having staff too within your practice and also replacement staff if someone is sick or away.
Having 24/7 answering is powerful, which means not having to pay overtime for evenings, weekends or bank holidays. With an AI receptionist, they can listen and understand your symptoms and triage you accordingly.
Using their AI tool, the lead GP practitioner can record their voice in just 30 seconds and it will memorise their tone, language and patterns and this voice can be used for the script for all future conversations acting as an AI receptionist. This allows multiple and unlimited calls to be made at once, rather than keeping customers on hold. It is fast and efficient for both patients and practices.
The Power of a Human Voice
When using the AI tool, it recognises and memorises the voice of the lead practitioner, which resonates well with customers and patients and creates that sense of familiarity. The GP practice has the option to change the script on the software whenever they like and the answers to standard questions.
The solution is scalable to be used by hundreds or thousands of patients at once, with a seamless experience for patients throughout.
How is InTouchNow’s Tool Integrated?
InTouchNow.ai tools can be integrated with any popular CRM and marketing tools used by GP practices including the more well-known ones like AWS and Twilio and also more industry-specific ones like Anima, Accurx, myGP, NHS Digital and Klink. The integration is very straightforward and means that all engagements with customers are recorded and held securely within the regulatory guidelines.
Who Can Use InTouchNow.ai’s Services?
InTouchNow.ai’s solutions are built perfectly for busy GP practices in the NHS sector with high volumes of calls but the technology is easily transferable to consultants, dental practices, physio practices, hospitals, clinics, wards and any other medical environment with patients and regular calls and appointment changes.
How Has Uptake Been So Far?
Speaking to Daniel Park, he commented: “Since launching in less than 2 years, we have seen dozens of GP practices across the country use our AI solution and they have immediately been blown away by the impact.”
“In the times of AI, it seems crazy that our patients who are often stressed calling for themselves or for a loved one, will be sitting through such long waiting times. The opportunity to be heard is key. And, being seen faster is good for the patient and allows practices to run more efficiently and generally improve the overall wellbeing of the practice.”
