About us
We’re AnswerConnect; the premier people-powered virtual receptionist service. We help ensure you never miss a call and that your callers always receive a friendly response.
What we do
We help businesses take back their time. From basic call handling and message-taking to more advanced functions like order processing and outbound dialing, we help businesses get time off the phone and ensure their customers get the premium customer support they deserve.
How it works
Our friendly virtual receptionists answer calls and live chat messages. Essentially, they act as an extension of your business. Our plans come with a host of other features, from answering out-of-hours calls to covering overflow from busy offices to full, round-the-clock coverage, 365 days a year.
- We talk.
We get to know your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.
- We handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
- You win leads and stay up-to-date Anywhere.
You can view details of customer interactions and follow up via the AnswerConnect mobile and desktop app.
You can assign call transfers to specific departments and even specific members of your team.
You can also update your scripts at any time and even create sub-accounts for specific campaigns.
Where it all started
AnswerConnect was first established in 2002 as the customer service department for C T I Long Distance. We weren’t satisfied with the traditional fixed-location model of work. We wanted a world where employees didn’t have to wake up early, to commute to a gray office and fit life around work. Above all, our mission was driven by the knowledge that we couldn’t continue with business as usual, where people drive long distances to and from work and burn carbon in the process.
Harnessing the novel power of the internet, we embraced a work-from-Anywhere model that allowed our team to ditch the office and work from home.
As the business grew, we added new technologies and services to both support our growing customer base and our employees. Many of these new technologies – including the AnswerConnect instant messaging app, video-calling software and appointment scheduling, are developed in-house to ensure maximum compatibility with our answering services.
We operate with a distinct focus on eco-friendly business practices. Through our partnership with Trees For The Future, we plant a tree for every customer and every employee, every month.
Our people
Our UK-based customer experience experts work from distraction-free home environments, allowing them to have a healthier, happier work/life balance.
Our team enjoys paid time to grow their skills and give back to their communities. That commitment to their well-being is reflected in their commitment to building personal and professional connections with your customers.
Services
24/7 telephone answering
With a team of virtual receptionists answering your calls 24/7/365, callers get exceptional customer service anytime.
Live chat answering
Engage visitors, offer real-time responses and guide leads through your website with our easy-to-integrate chat widget.
Lead capture and qualification
You need to prioritise the right opportunities. Let your virtual receptionists qualify your leads while you focus on converting the best for your business.
Appointment scheduling
We can book appointments on your behalf. Choose to use your own calendar or get free access to our secure booking platform.
Order-management
Harness the power of a 24/7 order management solution to guide your customers through the purchase journey.
Location
UK Office: 11 Rutland Street, Edinburgh, EH1 2DQ, United Kingdom
Contact details
T: 0800 802 1069
