Google Introduces AI Tool For Booking Services

Google has announced a voice-based assistant that speaks on behalf of users when contacting local shops. Named “Ask For Me,” this system helps gather details on quotes and schedules.

The initial release is limited to US consumers who switch on the feature under Search Labs. The trial run covers automotive tasks such as oil checks, as well as nail appointments. People expect expansions to more businesses once testing grows.

 

What Makes This Tool Different?

 

Many individuals feel burdened when they need to compare rates or check schedules over the phone. This new caller covers that process, from picking a service to seeking final appointment details.

Users type a query, such as “oil change near me,” then select the prompt on their screen. The system proceeds with an automated voice call to different shops for an overview.

The AI then shares service quotes, appointment slots, and any relevant details with the user. This saves time quite often because everything lands in one place, reducing back-and-forth phone calls.

Early demonstrations have centred on car repairs and manicures. A user chooses the type of work, adds contact details, and waits for an email or text report of the call outcomes.

 

Who Can Try It Right Now?

 

Anyone in the United States can sign up through Google’s Search Labs interface. Once inside, participants see a toggle switch that activates this calling option for nail salons or mechanics.

Access is restricted right now, and some users may join a waiting list before gaining entry. Once accepted, they can test real-world calls and receive confirmations through email or text.

 

 

Businesses hold the right to opt out. A salon or garage can disable automated requests in their Google Business Profile settings. They decline calls when they recognise an automated voice.

Google states that each call begins with a recorded message, so shop owners know a bot is speaking. This helps reduce confusion and greatly encourages genuine interaction between both parties.

 

What Data Is Collected?

 

Google has confirmed that it gathers interactions through this feature. That information covers the user’s original query, call recordings, and feedback. Human reviewers check these calls to refine the system.

Each automated voice also announces that it is run through Google’s services. People who pick up the phone hear a greeting that specifies the call’s source before any questions begin.

The system compiles any details about pricing, schedules, and availability. It then often sends a condensed report to the user via email or text, making manual phone calls less necessary.

Google states these data insights could benefit others later. For instance, a user seeking a manicure might assist inquirers who request details. This method might shorten call times across regions.

 

Will There Be More Expansions?

 

Early signs show that Google plans to stretch this feature beyond auto care and nail treatments. Many people expect coverage of other local providers, such as hair salons or home services. The main requirement seems to be a business that takes phone bookings. As soon as the trial run succeeds, more categories could start soon appearing.

There is a possibility of linking it with other AI features, such as hold-time waiting tools. Google earlier has in the past tested a function that waits on hold for a person and alerts them when an agent arrives. Combining that idea with Ask For Me may create an even smoother calling path for everyday tasks.

Tests show that some shops do not pick up, updates might not arrive at all. Google acknowledges that missed calls can happen for many reasons. The concept helps individuals skip tedious phone chores. As technology keeps evolving, people hope to see methods that make local transactions less stressful. Some people wonder how this might change habits.