Completion of major BSS transformation enables T Wholesale to simplify global operations
T Wholesale, the wholesale arm of Deutsche Telekom, has completed a major Business Support System (BSS) transformation in partnership with Enxoo, a leading Salesforce consulting and implementation partner for the communications industry.
Inside The New AI-Powered BSS Platform Built With Enxoo
Built on Agentforce Communications and powered by Enxoo for Wholesale, the new agentic AI-based platform unifies T Wholesale’s global sales and delivery processes, enabling faster customer response, streamlined operations, and accelerated service launches across its international footprint.
“This transformation is a significant step in our ongoing journey to simplify and digitise our global operations,” said Silke Hoesch, Senior Vice President, Digital, Data & Billing at T Wholesale. “By unifying our BSS, we’re giving teams the agility and transparency needed to deliver exceptional service to customers and partners worldwide.”
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What the Transformation Actually Changed
The two-year programme reimagined T Wholesale’s international lead-to-cash process, from quoting and ordering to delivery and billing, enhancing automation with features like attribute-based pricing, serviceability checks, and instant quote generation.
“This project shows what’s possible when carriers embrace true digital transformation,” said Krzysztof Zych, Chief Executive Officer at Enxoo. “By combining Agentforce Communications Cloud with Enxoo for Wholesale, T Wholesale now has the agility to innovate and scale at the speed the market demands.”
The new platform establishes a future-ready foundation aligned with TM Forum and MEF’s LSO Sonata standards, delivering measurable gains in speed, scalability, and customer experience and setting a new benchmark for digital agility in global wholesale operations.
