Three in four UK businesses (74%) don’t feel ready for the future, as they face the start of another tumultuous year.
According to new research commissioned by DocuSign, tech innovation and digital skills are seen as key to equipping firms with the ability to adapt to change and capitalise on opportunities, but they are being held back by skills shortages, outdated infrastructure and a lack of budget for capital investment.
Skills as the secret to success
When asked which skills they consider to be most valuable for future success, over half (55%) of the 450 UK business decision makers polled ranked digital and technical skills as one of the most important, and that figure rose to 63% among enterprise sized businesses (1000+ employees).
Recruitment and talent management are the main priorities for the majority (56%) of UK businesses but with the labour market set to remain tight in 2023, many businesses cannot be positive about gaining the digital skills they crave.
Similarly, innovation in technology, such as becoming a digital-first company, is seen as one of the most critical factors in enabling their ability to capitalise on opportunities by a third (33%) of all UK firms, and 43% of UK enterprises.
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However, nearly a fifth (18%) are grappling with a lack of the right skills or expertise within the business to fully capitalise on market opportunities, and 16% see existing tech infrastructure as their most significant barrier to future progress.
IT and infrastructure are key for businesses to feel ready for the future
There is a clear ambition to overcome such challenges, and nearly two thirds (62%) of respondents have focused on improving their core IT processes in the last two years, and a further 26% plan to in the next twelve months. Similarly, half of businesses have invested in physical employee infrastructure (54%), with video conferencing tools and collaboration software being key investments for 45% and 44% respectively.
Yet despite such investments, cost barriers impede further modernisation. In fact, cost is holding back over two in five businesses (44%) from investing more in digital transformation. Currently only 29% review or change their IT processes once a year or more frequently.
Ronan Copeland, Group VP & GM, EMEA, DocuSign comments,“UK businesses face a challenging 2023. Greater digitisation is enabling new market opportunities, but many say they need a stronger economic situation before further investment. Those that do feel most ‘future ready’ are prioritising iterative steps to optimise their processes to get them closer to their goals, something those who don’t feel as confident can take solace from.”
