How Business Phone Systems Are Empowering Growth

In 2017, the UK government announced that the PSTN (Public Switched Telephone Network) will be switched off completely by 2025. This is because traditional landlines have become too outdated in today’s digital-driven world and are now too expensive to maintain. Because of this, both households and businesses across the UK are all preparing for the massive shift that will unfold in the telecommunication industry. However, while change can be a daunting prospect, this is particularly exciting and beneficial for businesses today. Find out with TechRound how new business phone systems are empowering business growth and revolutionising connectivity


What Is Replacing Traditional Landlines? 

With mobile phones and VoIP (Voice over Internet Protocol) increasing in popularity, it comes as no surprise that the traditional landline has met its end. VoIP, in particular, is what is replacing expensive and outdated landlines. VoIP technology has, in fact, been a part of our everyday lives for some time now. For example, Skype, WhatsApp and Zoom are all popular forms of VoIP that you have likely been using in your everyday personal and work life. 


What Is VoIP Technology & How Is It Empowering Business Growth?

VoIP technology, in simple terms, is a form of cloud-based telephony. Unlike traditional landlines which rely on the PSTN, VoIP uses the internet or IP-based networks. Moreover, VoIP also does not use copper wires to transmit analogue data signals like landlines. Instead, it uses the internet to convert voice data digitally. 

Because of this, VoIP can be used by anyone on any device anywhere in the world. Not only is VoIP technology more flexible than landlines, but is also more cost-effective. New users need not pay for engineer visits or have a fixed installation point – VoIP can be set up in a matter of minutes on your mobile, laptop or even tablet. 

Yet, how exactly is VoIP empowering businesses? Well, VoIP is not only popular for personal use but is also available as a business phone system for all types of businesses. From startups to large corporations, VoIP can be beneficial for all industries and business sizes. Below, find some of the most common examples of how VoIP business phone systems are empowering businesses and excelling in their growth. 



VoIP business phone systems are cost-effective in all ways. From creating, and installing to running them – they simply triumph landlines in all manners. For example, bOnline’s business phone systems cost £13.95 per month per user. Additionally, they are easy to learn so businesses avoid using hours training staff on new systems. 


Additional Features

Traditional landlines, unfortunately, do not come with many added features. VoIP, in contrast, comes with loads of additional features for businesses to take advantage of. From virtual receptionists to video conferencing to call forwarding and more – VoIP business phone systems can help businesses in many aspects, from productivity, and customer retention to collaboration. 

Customer Focus 

Leading on from the point above, VoIP business phone systems are customer-oriented. They have many specific features that are cost-efficient and focus on improving customer satisfaction and retention. A great example of this is the option of virtual numbers. As the name implies, companies can access several different geographic numbers (without needing to purchase a new line or phone) easily and quickly. This is especially helpful for businesses wanting to target customers in new areas, or those with customers and/or clients overseas! 


Reliability & Quality

One of the potential drawbacks to VoIP business phones is that they rely on an internet or IP connection. So, if in the event the connection is lost, so too is the call. But, generally, this type of business phone has better call quality and more overall reliability than traditional landlines. For instance, many of the best VoIP providers will have backup options in place in case this occurs. And, with VoIP business phones continuing to dominate and empower businesses, it is likely these features will be greatly improved in the next years to come.