Why VoIP Should Be Top of Your Business Wishlist For 2024

By Emma Lewis, bOnline

2024 is now upon us and there are many changes afoot when it comes to business and connectivity for businesses making it the perfect time to switch to VoIP.

VoIP digital phone systems are nothing new, with offerings like Skype having already been around for many years. But it’s a technology that’s moving on fast, bringing with it huge time and cost saving advantages, especially for small businesses. You’ll also be immune from the landline switch-off… and that’s just the start.

What is VoIP?


Voice over Internet Protocol (VoIP) is a technology that allows you to make and receive phone calls using the internet, instead of traditional landlines or phone masts. It sends the sound digitally in ‘packets’, rather than relying on the circuit-switched networks that copper wires use. You make your calls using a VoIP handset, or you can use your smartphone, tablet or PC.

VoIP generally means much lower call costs, particularly if you need to call abroad a lot as there are no worries about things like roaming charges. You’re also not ‘hanging on the telephone’ which is great for working on the go, with no signal issues that mobiles can bring.


Why Do Small Businesses Need VoIP?


Small businesses benefit from VoIP for several reasons. Firstly, because VoIP phone systems use the internet, you don’t have the hassle and cost of needing to add extra phone lines as your business grows. You simply give any new employees the log on details for your online dashboard.

Additionally, VoIP enhances flexibility as it allows employees to make and receive calls from anywhere with an internet connection, which is great for remote working. On top of that, VoIP systems come with a broad range of advanced features such as voicemail, call forwarding, access to call analytics, hold music and virtual phone numbers, all of which can seriously boost efficiency.


How Much Does VoIP Cost?


The cost of VoIP digital services can vary significantly depending on things like the service provider, the specific plan or package chosen and the features included. Basic VoIP services may be available for free, while more feature-rich and business-friendly plans start at around £5 a month.

Additionally, you may need to consider equipment costs, such as IP phones, headsets or adapters, and potential additional expenses for enhanced features or international calls. Overall, the cost of VoIP is flexible and can be tailored to meet the needs of your business.


How Do I Find The Best VoIP System For My Small Business?


The best way is to find a provider that offers a free trial. It’s the ideal way to test out all the VoIP features on offer, without any commitment or risk. For example, bOnline offers a free 7-day trial where you don’t even need to give your credit card details.

Everything is set up for you remotely and you can log onto your dashboard yourself quickly and easily. You don’t even need to have a VoIP handset if you don’t want to; as mentioned, these phone systems are cloud-based which means they can be securely accessed on your smartphone, PC or tablet too.

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