A Chat with Susan Loftus, Head of Services EMEA at Financial Services Software Company: SAP Fioneer

SAP Fioneer is a leading provider of financial services software solutions and platforms that was launched in 2021 as a joint venture between global technology leader SAP and entrepreneurial investor Dediq.

SAP Fioneer enables customers including banks, insurance companies and challengers to run, transform and grow while meeting their need for speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end. Currently, the company services six of Europe’s 10 largest banks and globally, over 600 financial institutions run SAP Fioneer’s core banking solutions.


What do you think makes this company unique?

SAP Fioneer is distinctive because it is in a unique position to combine the speed and agility of a start-up with the stability, experience, and proven capabilities of Europe’s largest software company. The company also understands both the challenges, complex needs and opportunities of financial services businesses and was specifically carved out of SAP to be a faster, more flexible and innovative partner for our customers.

Our rock-solid technology, design expertise, creative engineering and world class advisory services enable our customers to be at the cutting edge and create competitive advantages. By combining our entrepreneurial spirit, with proven expertise, we are able to enable business, operational and technological transformations.


How has the company evolved over the last couple of years?

Having only launched a year ago, SAP Fioneer is now a global business – welcoming 1,000 employees in 17 offices and over 800 customers across 14 countries. Earlier this year, global automated paytech company, COMO, selected SAP Fioneer’s Cloud for Banking (C4B) application.

We also partnered with The Bank of London to transform and simplify its global clearing and transaction banking and later acquired a majority stake in okadis Consulting GmbH this past spring. More recently, we have been working on reshaping our existing offerings to customers and announced the launch of a new vertical product strategy to help achieve this.

By adopting a vertical approach, we have enabled our three platforms (Banking, Insurance and Finance & ESG) to provide IT solutions tailored to specific market and customer needs, and packaged ‘out-of-the box’ solutions, known as ‘editions’, that form an integral part of our platform offering.

What can we hope to see from SAP Fioneer in the future?

Our purpose is to engineer the next generation of financial services together with our colleagues, customers and partners. Our mission is to shape a financial ecosystem that is inclusive, efficient, and has longevity for our customers and partners. We are committed to the development of our entire product range, strengthening the technology that forms the building blocks of our platform editions.

We aim to highlight the importance of ESG and how it affects organisational growth alongside customer and market needs while also creating opportunities for sustainable transformation for our customers. We are excited to continue to grow and enrich our team of experts and consultants around the globe, and enable the success of our customers.