Company: Alcatel-Lucent Enterprise
CEO: Jack Chen
About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect – be that through the provision of digital-age networking, communications, or cloud solutions. Customers’ success is ensured with flexible business models in the cloud, on premises, and hybrid.
Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.
ALE has adopted a disruptive approach to delivering its solutions through Software-as-a-Service (SaaS), empowering customers to tailor their usage to their specific needs while operating under an Operational Expenditure (OPEX) model. SaaS not only accelerates the adoption of cutting-edge technology but allows businesses to progress at their own pace in their digital transformation journey. ALE is developing these practices throughout its entire portfolio.
Effective communication is paramount for businesses keeping pace with evolving technology. A key player in this arena is RainbowTM by Alcatel-Lucent Enterprise, a communication cloud solution that offers comprehensive collaboration features for businesses.
Introduced to the market in 2016, with now three million users, Rainbow recognises the importance of flexibility in the modern workplace.
Boasting a wide array of features, Rainbow includes real-time communication capabilities such as audio and video conferencing, one-to-one and group chat, file storage, file and screen sharing, information channels, telephony, and access to certified SIP service providers.
This comprehensive feature set ensures that businesses can seamlessly collaborate with team members and clients, regardless of their physical location.
Rainbow’s robust security measures and accessibility features are additional advantages. As a public cloud service, Rainbow prioritises data security, ensuring sensitive information remains protected while allowing users to access it from anywhere and at any time. This is particularly useful for businesses seeking to transition their communication processes to the cloud, where data security and accessibility are fundamental considerations.
Also a Communication Platform-as-a-Service (CPaaS), Rainbow creates an interoperable ecosystem spanning various communication channels, enhancing productivity for employees and fostering a nurturing environment for customers. This solution bridges the gap between humans, objects, and processes, facilitating faster, easier, and more secure digital engagement for businesses.
Rainbow seamlessly integrates with a range of applications including Microsoft Teams, as well as third-party PBX systems.
In specific verticals, such as Government, the goal is to connect citizens wherever they are and in the safest way possible. Rainbow holds many certifications, including ISO27001 and HDS-certification which enable it to host sensitive, personal data. The application itself is secure by design with transparency in its data storage and usage.
Additionally, ALE’s Network-as-a-Service offers a flexible subscription model, eliminating the need for a substantial, one-time capital expenditure on new infrastructure, and consolidates network equipment requirements.
NaaS can ease the pressures on IT teams responsible for maintaining a widespread network, offering the option to outsource network management to partners. This frees up valuable personnel hours, ultimately enhancing efficiency.