Customer service startups play a huge role in the running of a business. Being the voice of many companies and dealing with clients everyday, the power and influence of customer services cannot be underestimated. From live chat, to call centres, to messaging services, TechRound looks at some of most ground-breaking customer services startups in 2021 and the ones to watch.
About: Founded by Caroline Walton, TieTa offers a fully outsourced customer services solution – and can allocate their team members to manage your live chat, text messages, complaints, debt recovery and more.
Oxfordshire-based TieTa offers a fully white-labelled customer services solution, consisting of a team of highly skilled customer service agents. Founded by Caroline Walton, TieTa was previously the customer services division of one of the UK’s largest lenders, but last year it broke out to become a fully outsourced solution to assist with all kinds of companies across finance, retail, clinics, eCommerce and more.
Customer service staff are available on a day-rate, with the option to scale-up or down with more staff or more days as you wish. Every team member receives full training on your brand beforehand, so they can effectively answer phone calls, emails, live chat, social media, mail and more.
You can speak to TieTa for general customer services assistance, complaints handling, debt recovery, telesales and more. The team is growing rapidly and has recently been helping clinics deal with large volumes of covid testing and results.
About: The UK’s leading provider of outsourced telephone & web-based communications to businesses of all shapes and sizes.
Whether you’re a global enterprise or a one-man band, it’s the details that make a difference – that separate the successes from the failures – and nowhere more so than your communications. Moneypenny is the #1 outsourced provider of brilliant customer conversations to over 21,000 businesses of all sizes. Letting us represent your brand is hard. That’s why we put trust at the heart of everything we do. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, North Wales and US office in Atlanta, Georgia.
3: All Day PA
About: AllDayPA can help boost your customer service 24 hours a day, 7 days a week, and save you valuable time. Get started with a telephone answering service.
alldayPA is the complete call handling service, for a number of reasons. Our experience is unsurpassed, as we have been in the business of looking after our clients calls for more than 20 years.
That experience is backed up by a £15m investment in state-of-the-art call handling technology, which is spread across three separate contact centres to ensure a failsafe service, even in the event of power cuts.
Yet above all we are a family business, where more than 400 highly trained and motivated people are here to ensure high quality service 24 hours a day, 365 days a year.
About: Callcare Provide Expert Call Handling For High Call Volumes For 24/7 Customer Support. We Provide A 24/7 Virtual Receptionist To Help Streamline Your Customer Service.
CallCare was established in 1998 as an emergency telephone answering service. And since then, we have gone from strength to strength, evolving into the business you see today.Putting people at the centre of all we do – whether that is our clients, their customers, or our staff – we are always looking for ways to add value and make people’s lives easier.
Working in partnership with a wide range of clients from both the public and private sectors, we tailor our services to meet our clients’ unique needs. We offer extensive industry insight and experience which enables us to develop a deeper understanding of the issues businesses face when it comes to providing a premium customer experience. And we work together with our clients to identify effective solutions to maximise efficiency, improve customer service, and strengthen their businesses. CallCare are regulated by the FCA and ICO and work to high standards of risk and compliance.
5: Zoho Desk
About: Provide a great customer support experience with Zoho Desk. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels.
Build and publish a support knowledge base. Analyse and improve the performance of your customer support team. Zoho Desk is a flexible, Cloud-based help desk support software with Contextual AI that allows you to provide the support experience your customers deserve.
About:The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.
The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers.
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages.
About:ActiveCampaign’s category-defining customer experience automation platform (CXA) helps over 130,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalisation across social, email, messaging, chat and text.
ActiveCampaign was built on the idea that an excellent customer experience must go beyond the traditional marketing touch points, like email. Delivering a personalised, high-touch experience is easy in the very beginning, but as a business grows— adding channels, additional teams, locations, customer segments, etc.— the complexity of managing relationships is too much, and that personalised connection doesn’t scale (this is why we’ve all received sales emails for products we already own, been asked to review a product we returned, or had disjointed experiences across success reps while trying to resolve a support ticket, etc.) This is why email marketing, marketing automation, service and support tools, and CRMs end up wasting time for organisations instead of supporting their growth.
About:Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
9: Salesforce Service Cloud
About: Today’s customers want faster, more responsive service across every channel on any device & they want it now. Salesforce Service Cloud helps small businesses scale & grow while building loyalty with every customer interaction.
It helps deliver a smarter, more personal customer experience on a flexible, complete service platform. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
About:LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2021.
LiveAgent is a fully-featured help desk software that helps you bring personalisation to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalise your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations.