31. HealthHero

Company: HealthHero

Founder: Ranjan Singh, 2019

Website: https://www.healthhero.com/

Business: Digital health platform, combining the highest standard of clinical solutions through a user-friendly platform.


About HealthHero

Founded by serial entrepreneur and private equity investor Ranjan Singh in 2019, HealthHero has come from nowhere to become Europe’s leading digital health platform, combining the highest standard of clinical solutions through a user-friendly platform.

Combining clinical and technology expertise, HealthHero facilitates 3 million consultations per year, covering 30 million users. It provides remote access to doctors and expert clinicians directly to patients, insurance policy holders and employees through technology. This helps people find solutions for their care needs faster, improving their overall wellbeing, while alleviating the pressure in national healthcare systems.

The healthcare industry is highly complex. Saving and protecting lives in the world today is a deeply interlinked matrix of complicated regulations plus issues with cost and capacity among healthcare providers. The complexity of the industry has, historically, acted as a barrier to innovation. But this should be a reason to innovate, not a reason not to.

In the last year, HealthHero’s growth has eclipsed other digital healthcare solutions as the company has leveraged its existing technology to improve healthcare efficiency across Europe by scaling rapidly into new markets and areas of the care spectrum. This has been achieved through organic growth, innovation and strategic M&A, combining the best-in-breed telehealth tools such as virtual GP services, mental health services, and online triaging, to unlock the power of interconnected healthcare services across Europe for users.




Over the course of HealthHero’s short history, Ranjan has steered the business through multiple challenges such as leading the development of the company’s platform and products from the ground up, focusing on building out an exceptional leadership team combining clinicians and technology experts. All of this has been achieved during the pandemic and with most people working remotely, until recently.

HealthHero wants to improve people’s lives by simplifying healthcare. The world has changed and healthcare has failed to keep up. Too many care consultations are inconvenient, time consuming and offer a poor patient experience. Healthcare systems are over-stretched, disconnected and inefficient. HealthHero wants to change that.

HealthHero aims to provide a holistic digital experience covering the care spectrum from prediction, prevention and diagnosis to treatment and management. They are fundamentally deconstructing and reconfiguring the healthcare journey in a more seamless and efficient way. Over the past year or so, HealthHero has acquired specialist digital health companies such as French telehealth pioneer Qare, mental health company Validium, German telemedicine startup for niche diseases Fernarzt and online consultation provider Doctorlink.

This approach has allowed users to be connected to a large partner ecosystem of clinicians across the care spectrum, providing them with a holistic range of health services for multiple care needs through the channels that work best for them.

So what do patients, business and the NHS think of HealthHero? With gold standard clinical delivery, a Care Quality Commission rating of “outstanding”, a NPS of 72, a patient satisfaction score of 96% and an app rating of 4.9/5, the numbers speak for themselves.


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