Company: Chattermill
Founders: Mikhail Dubov & Dmitry Isupov
Website: https://chattermill.com/
Business: Chattermill enables CX teams to get the unfiltered truth about their customers so that they can transform their brands’ customer experience.
About Mikhail, Dmitry and Chattermill
Chattermill enables CX teams to get the unfiltered truth about their customers so that they can transform their brands’ customer experience.
Using cutting-edge deep learning artificial intelligence, Chattermill’s Unified Customer Intelligence platform unifies and analyses customer experience data across the entire customer journey – from app store reviews to post-purchase survey feedback – giving businesses deep insight into how their customers really feel, and ultimately, enabling them to build customer experiences that are built on their customer reality.
Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights which would largely be out of date by the time they reached decision-makers.
To gather this actionable insight, businesses need a more unified, intelligent approach to analysing their customer data. This is where Chattermill’s Unified Customer Intelligence comes into play. By unifying customer feedback, support, and conversation channels, and using deep learning to interpret meaning and sentiment within customer interactions in real-time, Chattermill enables businesses to unlock their customer reality.
Since its launch in 2015, Chattermill’s platform and its value have been recognised by the world’s leading fast-growth businesses – from HelloFresh to Uber, Deliveroo to Wise.
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