Human Cost Of Mobile Outages Revealed As 80% Face Life Critical, Financial Or Security Impacts Due To Lost Connectivity

  • Almost 1 in 2 (43%) of businesses globally say connectivity problems have caused “life affecting changes” to either staff or the users of their products
  • A quarter of all businesses (25%) say they have been hacked due to connectivity issues
  • 82% of business leaders in the UK have experienced connectivity issues with 97% of those stating some form of outage every month
  • Among the UK businesses leaders who’ve suffered connectivity issues, 90% say they have lost sales or customers as a direct result
  • Two thirds of all businesses say IoT data connectivity has become more critical in the last two years, with 32% saying they would develop new services or products with better resilience


Global businesses are suffering major financial and human costs from critical IoT connectivity failures with almost two-thirds losing sales and customers as a direct result, according to a new report released today by rSIM, the developer of a new intelligent SIM that aims to put an end to the issues.

The rapid growth of cellular-based IoT (Internet of Things) devices is set to explode as 5G networks roll out worldwide, with 7 billion expected to be online by 2033. However, this is increasing pressure on network providers and businesses are struggling to cope with the current lack of resilience, with two-thirds stating it has become more business-critical in recent years.

The survey, which involved respondents from business decision-makers in seven regions around the world, found that reliable connectivity is essential for operations in 87% of companies. In fact, connectivity was stated as the number one issue currently faced by businesses in every region, deemed more problematic even than securing and retaining business or staff.

Almost all the businesses in the survey revealed they suffer from some form of connectivity loss every month, with 16% experiencing a network incident every day and 43% at least once a week. The total outage time during a month clocked up to an hour for 60% of the respondents, with more than a third (37%) experiencing even more time offline, and a quarter (25%) saying that they have been hacked due to connectivity issues.

Almost 1 in 2 (43%) of those surveyed also said that connectivity problems have caused “life-affecting changes” to either staff or the users of their products.



The biggest concern is with the connectivity of IoT devices, which businesses and individuals increasingly rely on for day-to-day tasks. More than 80% of these are deemed either mission, business, or life critical, yet over half of the companies surveyed (58%) revealed they have suffered connectivity problems with their IoT devices (e.g. payment machines and remote patient monitoring devices).

The research comes following the launch of a new innovation from rSIM, an “always-on connectivity” solution that could radically improve network connectivity for IoT devices and the mobile internet. The SIM uses a new patented technology to check its own network connectivity and switch providers automatically when disruptions occur, directly from the SIM itself, to maintain connectivity.

By storing two mobile operator profiles on one SIM, each tied to distinct operator core network, rSIM reduces the risk of outages by testing data connection every 60 seconds and switching to a backup mobile operator profile if an outage is detected. It offers two levels of resilience, enabling seamless roaming and proactive uninterrupted network access.

Richard Cunliffe, Director, rSIM, said: “The results of the survey did not come as a surprise. Our business lives and breathes connectivity and we understand the pain points that companies experience when they are without it. The incredible growth of IoT devices that we have experienced is putting huge demands on network resilience, and future expansion will be simply impossible with the current levels of reliability provided. The results of the survey back up that view, and the call to arms to do something about it is a challenge we have been delighted to take on.

“People currently accept that mobile connectivity is just not reliable. That is the norm. And that is why the term ‘critical connectivity’ has come up. In the past, the requirement for always on, real-time data from devices has not always existed; there was a time where businesses could live with bad connectivity. But the more connected the world becomes, the less we can live with the outages we see day to day, and the more critical connectivity becomes to daily life. New solutions are never usually developed until the pain points become bigger and need fixing.  So, we have taken it upon ourselves to find a solution.”

Deutsche Telekom IoT and Tele2 will act as rSIM’s first connectivity partners, providing independent operator profiles from within their groups to deliver true resilience to a global audience.

rSIM® is an innovation from CSL Group, a leading critical connectivity provider supporting mission, life and business critical IoT applications. Find out more at:

The full whitepaper will be available to download at 00.01 CET, Tuesday 27th February, here.