PASS today announced Schedule Hero, a new AI-powered scheduling experience created for the way home care actually operates.
Instead of simply displaying a rota and leaving coordinators to resolve every change manually, Schedule Hero uses the information already held in PASS to help teams decide what to do next. It creates and ranks complete scheduling options whenever visits need assigning, whether a carer becomes unavailable, a new care package begins, staffing changes or the week needs reshaping.
Every option considers care needs and preferences, carer availability, travel and continuity. Teams can compare the plans, understand the strengths and trade-offs, make any edits and choose what gets published. Once approved, PASS can notify the carers and clients affected.
“Home care is too dynamic for scheduling software to remain a passive record of what was planned. Schedule Hero gives teams practical help at the moment plans change. It can do the heavy work of finding and comparing options in seconds, while the people who know the service remain firmly in control.” Duncan Campbell, Commercial Director at PASS.
From A Static Rota To Active Scheduling Support
Home care schedules are living plans. People call in sick, care packages start and change, availability moves and visits need to be reorganised. These changes are normal but resolving them can mean checking dozens of carers, journeys and customer requirements by hand.
Schedule Hero changes the role scheduling software plays. It does more than record the latest version of the rota; it helps teams build the next one. Home care providers will be able to use it to:
- Create cover plans when a carer becomes unavailable
- Build suitable assignments for a new care package
- Reassign visits when staffing or availability changes
- Reshape the week when plans no longer fit
Built Around Care Not Just Capacity
Finding someone with space in their diary is only part of a good assignment. Schedule Hero also considers the person receiving care: what they need, what they prefer and whether the plan protects continuity. Travel and carer availability are assessed alongside those care requirements, rather than in isolation.
The result is not a single unexplained answer. Schedule Hero presents ranked, workable plans and shows the strengths and trade-offs of each one, giving coordinators a faster route to a decision they can stand behind.
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AI Assistance With Human Judgement
Schedule Hero does not change the rota on its own. The coordinator chooses the plan, edits it if needed and decides what gets published. Only then does PASS update the schedule and notify the carers and clients affected. The AI supports the decision; the home care team makes it.
Availability
Schedule Hero is coming soon to PASS. Home care teams can visit the https://pass.care/features/schedule-hero/ to learn more, see the feature in action and join the waiting list.
