Company: Content Guru
CEOs: Sean Taylor, Martin Taylor
About Content Guru
Content Guru is one of the world’s leading cloud contact centre and Customer Experience (CX) technology providers. Its Contact Centre as-a-Service (CCaaS) cloud-based solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI to ensure that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm cloud services are used by over 1000 large-enterprise and public-sector organizations in over 50 countries, and trusted for mission-critical communications by organizations such as AXA, the NHS, Rakuten, and the U.S. Government.
Founded in 2005, Content Guru has been headquartered in Bracknell, United Kingdom for over 13 years. Whilst founded and based in the UK, it continues to expand across the globe. In 2023, Content Guru opened a new development hub in Porto, Portugal, which will become its seventh European office alongside England, Germany, the Netherlands, Ireland, Italy, and Scotland.
Modern business is built on customer communications. Establishing and building relationships with a loyal customer base by providing an excellent CX is essential to any organisation seeking to survive and thrive. Despite advances in communications technology, many businesses still rely on legacy on-premise solutions, built using outdated telephony-era infrastructure, which simply won’t meet the demands of modern consumers.
Whether through phone, email, chat, social media, SMS, or other ways of communicating, businesses need 24/7 omnichannel availability, via the customer’s communication channel of choice. With almost half of customers now preferring to solve their queries using digital, social, and self-service methods, consumer demand for digital interactions is only going to grow.
Content Guru’s omnichannel cloud contact centre solution, storm, ensures that customers’ contacts are quickly and accurately resolved. As an omnichannel solution, storm integrates a wide range of contact channels into a single user interface, incorporating data from third-party systems of record, empowering agents and enabling both synchronous and asynchronous communication methods, seamlessly.
Content Guru has over two decades of experience migrating organizations to the cloud; helping them get the most from their flexible working strategies. As cloud contact pioneers, storm enables businesses to operate flexibly, freeing agents from the confines of in-office legacy technology.
Storm enables flexible, scalable and reliable communications. With 99.999%+ availability, businesses can embrace functionality without sacrificing reliability, ensuring that customers are always able to access the help they need. As a cloud-based solution, storm is constantly updated to meet the changing needs of the customer. Content Guru’s library of integrations is always expanding, with hundreds of both off-the-shelf and custom-made API integrations, and as of 2023, is now able to integrate with Google Business Messages, expanding its library of communications channels.
By adopting a cloud-focused omnichannel approach, businesses can enhance customer experiences, streamline communication processes, and stay ahead in the competitive landscape of customer communications. A cloud-focused approach allows brands to adapt and meet customer needs effectively.