Common Issues With PSTN Connections

Many businesses are moving from traditional phone connections to digital phone lines as technology advances. This is especially important because by 2025 copper phone lines will be replaced. Small businesses, freelancers and other sole traders must switch to Voice Over the Internet (VoIP) and fast fibre broadband connection as early as possible.

Although there will be numerous advantages during this new digital age, it also poses some challenges.

Lauren Davies of bOnline comments: “PSTN lines will be shut down in the next few years and it is important that businesses and consumers are aware of the implications for everything from their landlines to panic buttons and alarm systems. This switch off will affect a great deal of our lives if we have not prepared for it.”


When Will Phone Lines Go Digital in The UK?


Phone lines in the UK are gradually becoming digital but this can vary depending on factors such as location and service provider.

While some areas already have digital options available, others still depend on traditional telephone lines for now. It was expected that the transition to a digital telephone line would be completed by December 2025, however, this has recently been pushed off by BT to 2027. However, you you should contact your provider for updates regarding when exactly these services will be available digitally in your area.


Reliability Issues


PSTN connections have often been acknowledged for their reliability even through power blackouts. Nevertheless, with the move to VoIP and fibre optic internet many people are concerned about reliability. VoIP service delivery channels may be interrupted due to problems with internet connectivity or router failure or a power blackout causing disturbances.


Solution for Reliability Issues


To counteract concerns of reliability acquire dependable fibre broadband services which include backup powered choices, redundant network infrastructure among many other things. Also think about distribute load solutions and alternative communication channels so that business keeps running whenever faced with interruptions.

Call Quality Problems


PSTN links traditionally provide top-quality voice calls with little delay or unclear audio. On the other hand, VoIP calls may experience issues like jittering, packet loss and echoes particularly at peak hours of usage or where network bandwidth is limited.


Ways to Improve Call Quality


Fine tune your network’s architecture thus prioritise VoIP traffic while minimising delay time involved. Edit your routers Quality of Service (QoS) settings to assign highest priority to voice rather than any other data type. In addition frequently monitor network performance and resolve any problems as soon as they are detected to maintain a consistent call quality.


Compatibility Headaches


Legacy hardware and equipment designed for PSTN connections may not always be compatible with VoIP systems, leading to integration challenges and compatibility issues. Additional expenses and complications can occur when migrating to VoIP.


Solutions for Integration of VoIP Systems


Conduct an in-depth assessment of your existing hardware and infrastructure for compatibility issues before you make the move to VoIP. Invest in VoIP-compatible equipment and ensure proper integration with your existing systems. Therefore, it is important to work with a reputable VoIP provider who will offer guidance throughout the process of changing over to this new technology.


Security Dangers


PSTN lines being inherently secure since calls are made through dedicated lines as well as encryption protocols. On the other hand, voice traffic sent across the internet (VoIP) can be exposed to various risks such as eavesdropping, hacking or even identity theft.

Implement powerful security measures that would protect your VoIP system of potential threats. This could involve encrypting voice communications, firewalls plus intrusion detection systems or updating software programs and firmware regularly in order to eliminate security gaps.


Regulatory Compliance


Transitioning from PSTN communication system into a Voice Over Internet Protocol (VoIP) may lead businesses in regulated sectors facing compliance challenges.

Therefore, if one is making use of VoIP there will be variation on regulations concerning call recording, data retention among others relating to emergency services hence businesses must adhere with respective regulatory bodies in order to avoid penalties that might arise from violation of such laws.


How to Overcome Compliance Issues


Have a good knowledge of applicable regulatory requirements and make sure your VoIP solution is compliant. To address compliance concerns, it would be advisable to work closely with legal and regulatory experts who can help you put in place some of the necessary measures that will ensure adherence to the set regulations.


Will I Experience Call Quality Issues With VoIP?


Call quality issues can occasionally occur with Voice over Internet Protocol (VoIP) systems, but they can be managed effectively with proper setup and maintenance. Factors such as network congestion, internet bandwidth limitations, and network latency can contribute to call quality issues like jitter, packet loss, and echo. However, businesses can mitigate these issues by optimising their network infrastructure, implementing Quality of Service (QoS) settings to prioritise voice traffic, and ensuring sufficient internet bandwidth.