31. Mallcomm

  • Mallcomm is an award-winning 360-degree integrator for managing and engaging real estate communities.
  • Founder and CEO, Michelle Buxton, launched the Bury-based company in 2000.
  • Amongst its clients are Unibail-Rodamco-Westfield, Savills, Brookfield Retail Properties, Mall of America, King’s Cross, Hammerson, British Land, Klepierre and many more.




About Mallcomm


Mallcomm transforms the users’ experience of the space, creates loyalty by connecting people to places whilst delivering efficient operations, significant budget savings and valuable insights. The platform has been implemented in over 300 destinations in 22 countries and is actively used by more than 300,000 users globally.

A modular multi-device platform, it is one of the most advanced and comprehensive technologies in the market, and the only one that engages B2B and B2C audiences in one platform for all real estate classes:

  • Retail
  • Office
  • Mixed-use
  • BIDs
  • Residential
  • Airports

Mallcomm is a product created by leading real estate innovation company Toolbox Group. Founded in 2000, Toolbox Group has grown to be one of the largest specialist agencies serving the real estate sector. The company provides insight-driven innovative solutions focussed on the engagement with customers, tenants, the community and all stakeholders to deliver experience, loyalty, increased sales and measurable ROI.

Based in England but with business hubs across Europe and the USA, the Group operates in 22 countries globally using award-winning technology to engage retail property owners and managers with more than 20,000 retailers and stakeholders in over 250 retail destinations.

Toolbox Group first launched Mallcomm in 2013, and currently has more than 250,000 users worldwide. It is used by over 6000 stores and 2800 brands. Mallcomm is being deployed in European and US-wide portfolios of all sizes such as in 54 properties by Unibail-Rodamco with a portfolio capital value of $61.1 billion.

Mallcomm and COVID-19


The main Mallcomm headline coming out of the COVID-19 pandemic was that Oxford Properties Group, which invests in and manages real estate assets on behalf of Canadian pension plan OMERS, has utilised Mallcomm technology to provide ongoing support to tenants during the time the vast majority of Canadian retail outlets were forced to close their door to the public.

They have chosen Mallcomm as their communication and operations technology and together with the Mallcomm team, the global investor launched their own branded version of the platform, known as OxComm, in February 2020.


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